IbnJamaal 0 Posted May 19, 2022 Share Posted May 19, 2022 Hello, We have a user whose laptop was encrypted with ESET Protect and his laptop crashed and he had a partition D:\ he formatted the laptop (drive C:\ only) without decrypting it and now he is unable to get his data from Drive D:\ as it is still encrypted. Is it possible to decrypt it or it his data lost? Thanks Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted May 19, 2022 ESET Staff Share Posted May 19, 2022 Hi @IbnJamaal, Are they able to attempt the following recovery method on that machine: https://help.eset.com/efde/en-US/recovery_data.html If this does not work or provide you the option to decrypt, please contact your local ESET Support Office: https://www.eset.com/me/support/contact-support/ and we shall look into this further for you. If you do need to get in touch with your local ESET Support Office, please can you attach a ZIP of the "\efi\boot" folder from the ESET Recovery USB that you attempt to use for decrypt via the method provided above. Thank you. Kieran Link to comment Share on other sites More sharing options...
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