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Numpad not working on DELL


BenoitR
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Hello,

The numeric keypad on Dell PCs is non-functional.
Instead of numbers, it uses the characters of the normal keyboard.
Example: for the number 1, the displayed character is "&".

The bios is up to date. Windows Bitlocker does support the numeric keypad correctly.

Thank you

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  • ESET Staff

Hi @BenoitR,

What happens if when on the EEE/EFDE Pre-boot Login Screen you use the F2 key to change the Keyboard Map in the bottom right to BIOS and try again?

Based on the information you have provided, this should allow it to work as you expect.

Thank you.

Kieran

Edited by Kstainton
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Great, it works
Too bad the support did not give me this manipulation.
Is it possible to deploy with default Bios keyboard setting?

Thank you

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  • ESET Staff

Hi @BenoitR,

I am afraid is it not possible to default BIOS as their Bootloader Keyboard on deployment, but once a user has set it to BIOS and logged in once, it will continue to use it for every reboot unless changed to another Keyboard Map. 

Thank you.

Kieran

Edited by Kstainton
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  • 4 weeks later...
  • ESET Staff

Hi @ReedReems,

Thank you for your message.

In that case I would be asking you the same question as I did to Benoit, what happens if when on the EEE/EFDE Pre-boot Login Screen you use the F2 key to change the Keyboard Map in the bottom right to BIOS and try again?

I am interested to see if there is different behavior here to Benoits' report or if it is in fact the exact same issue.

Thank you.

Kieran

Edited by Kstainton
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