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Policy update frequency on ESET Protect Cloud client


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Hi there,

We are on ESET Cloud and clients are on Endpoint Security. I was wondering, when assign a policy to client or make a change to the policy, how long does it take for that to push out to the client please?

I understand client would get the policy pushed out when it perform an update. But I can't find a setting in the Cloud interface that allows me to adjust the update interval. I was searching on the forum and saw some said the default is 1 minutes, and then another that said it is 10.

 

Thanks,

Edmond.

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  • 3 weeks later...
  • ESET Staff

Hello, You can´t adjust the connection interval. By default, it is set to be 10 minutes, but you can always initiate a wake up call, that would trigger a connection attempt out of interval for the relevant machines. 

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Also not there are some mechanisms that might wake-up client automatically, which would make it seems like instant application of settings - but this behavior is not guaranteed and it depends on various factors, as is size of environment, etc.

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