Policy update frequency on ESET Protect Cloud client

[Edmond Lo 0]

Hi there,

We are on ESET Cloud and clients are on Endpoint Security. I was wondering, when assign a policy to client or make a change to the policy, how long does it take for that to push out to the client please?

I understand client would get the policy pushed out when it perform an update. But I can't find a setting in the Cloud interface that allows me to adjust the update interval. I was searching on the forum and saw some said the default is 1 minutes, and then another that said it is 10.

 

Thanks,

Edmond.

[MichalJ 430]

Hello, You can´t adjust the connection interval. By default, it is set to be 10 minutes, but you can always initiate a wake up call, that would trigger a connection attempt out of interval for the relevant machines. 

[MartinK 375]

Also not there are some mechanisms that might wake-up client automatically, which would make it seems like instant application of settings - but this behavior is not guaranteed and it depends on various factors, as is size of environment, etc.

[Edmond Lo 0]

Thank you MartinK.