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ESET Outlook Add-in conflict with Docuware Add-in

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since we're using ESET we've noticed major issues with the combination of the ESET + Docuware Outlook Add-In.

When we're using the Docuware Outlook Plugin, it exports the marked mail and also sets the Outlook Category "Docuware". As long as the ESET Add-in is installed, the category set only works 3 out of 5 times, as soon as uninstall the ESET plugin, it works perfectly. 

Is there any solution for this behaviour of the ESET Add-in? 

Windows Server 2019

Outlook 2019


Edited by ChrSmith
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  • ESET Moderators

Hello @ChrSmith,

yes there should be 😉, we have a new plugin for Outlook available in BETA, which should resolve most of the issues reported for the old one.

More info is available at https://forum.eset.com/topic/31778-new-outlook-plugin-beta-to-resolve-issues-reported/
so I would recommend to deploy in on few computers affected to check if it indeed resolves the issue.

If not capture the issue with logging enabled and provide us with the log to have it checked.


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