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Hello   

I see when we change the setting of following ( potentially unwanted applications \ suspicious applications \ potentially unsafe applications ) from  balanced to aggressive , the program does nothing even it finds something .....  ? 

And there is no given option for the user to choose for example to delete or to clean  ? 

Once I finished the test after two times I did it, I changed the setting to ( default ) and the test result = clear ( no virus or suspicious item ) 

Here Is  ...   I ask why the program doesn't give us a choice to delete the suspicious items ?  

May be an image of text that says 'Scan completed Detections occurred: Detection Engine used: (20220509) ASystem Volume ASystem Volume d003 unable to open unable to open to 4] unable open 4] unable open open 4] System Volume ASystem Volume ASystem Volume EASystem Volume System Volume ASystem Volume ASystem ASystem Volume Boot disk oot sector disk G: unable open [4] scanned objects: 123350 Number of detections: Time of completion: 07:07:31 unable unable open # unable to open [4] unable to open [4] unable (4] unable to open 4] Total scanning time: 106 sec (00:01:46) Notes: 4] Object cannot opened. use by another application or operating system.'

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First of all, we kindly ask you not to post queries concerning a particular ESET product in the General forum but post in the appropriate product forum instead.

1, In the above screenshot no detection occurred. Only the scanner could not access some files either because of insufficient permissions, the files being exclusively used by the OS, etc.

2, Potentially unsafe or unwanted applications are not handled automatically by default and the program asks the user for an action upon detection or at the end of an on-demand scan. The way they are handled doesn't depend on the sensitivity of detection that you select.

 

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Posted (edited)
3 hours ago, Marcos said:

First of all, we kindly ask you not to post queries concerning a particular ESET product in the General forum but post in the appropriate product forum instead.

1, In the above screenshot no detection occurred. Only the scanner could not access some files either because of insufficient permissions, the files being exclusively used by the OS, etc.

2, Potentially unsafe or unwanted applications are not handled automatically by default and the program asks the user for an action upon detection or at the end of an on-demand scan. The way they are handled doesn't depend on the sensitivity of detection that you select.

 

Sorry,  I thought it is for general discussion, so I posted in this field 

No action it gives me at the end, and for that I am surprised ! 

The program detects three items 

I may enable the setting for these and test my computer for the second time so that I let you show ( 2 unwanted items and the third is suspicious ) in my PC ..  I know both the unwanted items

( one is the IDM crack and the second is the recovery data ). Anyway, no problem with these 

but the third  ( item ) is inside the system. I didn't recognize it 

Another questions, please guide me  : What does it mean ( device control ) ? 

Do I enable it or let it to be disabled ?   

Note that ( default setting ) device control is already disabled !

Edited by mohammad Ahmad
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24 minutes ago, mohammad Ahmad said:

No action it gives me at the end, and for that I am surprised ! 

Make sure you didn't run a scan without cleaning.

24 minutes ago, mohammad Ahmad said:

Another questions, please guide me  : What does it mean ( device control ) ? 

 

Do I enable it or let it to be disabled ?   

 

https://help.eset.com/essp/15/en-US/idh_page_settings_antivirus.html?idh_config_devmon.html:

This module allows you to block or adjust extended filters/permissions and define a users ability to access and work with a given device. This may be useful if the computer administrator wants to prevent the use of devices containing unsolicited content.

Supported external devices:

•Disk Storage (HDD, USB removable disk)
•CD/DVD
•USB Printer
•FireWire Storage
•Bluetooth Device
•Smart card reader
•Imaging Device
•Modem
•LPT/COM port
•Portable Device

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Posted (edited)
5 hours ago, Marcos said:

Make sure you didn't run a scan without cleaning.

 

Thank you very much 

Got it with device control = external devices 

Make sure you didn't run a scan without cleaning. ....How   ?

As you see, zero cleaned ! 

 There is no choice for a user with running the scan 

perhaps you mean the action below  ( At the bottom

Generally, there are two types or three of scan  

1- computer scan = scan the system only  as a quick scan 

2- custom scan  

3- full scan  \ as administrator or common 

Here is   Where are the options ? 

May be an image of text that says 'esjeT INTERNET SECURITY Computer scan completed The computer scan has been completed. Not al detections could be cleaned. View found detections Learn more about this message Details'

May be an image of text that says 'Home Q、 Computer scan Update Scan your computer Scan Il local disks and clean threats Tools Advanced scans Custom and removable media Customandrmovablemdacn scans Setup Help and support Drag and drop files here to scan them Computerscan Scan completed: Detection occurred Detection occurred: (Cleaned:0 0) Detection Engine used: 25245 (20220510) 10/05/ 2022 05:14:07 Show log Dismiss'

 

No photo description available.

 

Edited by mohammad Ahmad
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Make sure you didn't run a scan without cleaning.   ( not correct language )  ? 

I think you mean you didn't run a scan with cleaning  ?  

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Posted (edited)

Well  

How I provide the ESET log collector  ?  Do I need to install another program or tool ?

I know nothing about programs 

Please help 

Thank you in advance 

Hmm  I got   First I will download the 

  1. Download the ESET Log Collector.   Then I follow the steps  but to which extent is this useful ? 

  2. The above which I uploaded is a log !  Is not it ? 

Edited by mohammad Ahmad
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I uploaded for you, but I don't know for what it is useful 

Perhaps most of the programs have errors with their logs or perhaps the computer itself is not correctly working 

Note that I still use windows 7 32 bit  

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First of all please make sure to use a valid license. The one you've used was issued in Poland and expired 170 days ago.

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Posted (edited)
1 hour ago, Marcos said:

First of all please make sure to use a valid license. The one you've used was issued in Poland and expired 170 days ago.

 No, this is not right  170 days !  There is not method for us we the citizens of Iraq to buy online, but perhaps a friend who traveled anywhere could buy it.   On the other hand, my country Iraq is not mentioned in the list provided by ESET ... You can notice it    I don't know why the country Iraq is not listed ?   

Good by, I know you would reply in this way ! 

I can choose many anti malware program else, for example , the HitMan tool supports the Arabic language and can be easily used and it is very very useful . I tried it and just yesterday I removed from my PC 

A month ago, my PC got infected with a very malicious ransom ( UYJH online ) and none of all anti-malware programs could save me.  Believe me, the time my PC got infected there had been a ( Malwarebytes) program  installed on it ... So how do you think of it or how do you consider it ?  It is a rather failure with all programs of protection. Neither the KasperSky nor the Bet defender neither any of all can stand against ransom viruses  ?? 

 Every one of companies' owners would claim my program ( antivirus ) is the best, but practically none could defend against the harmful malware. I by my hand removed using many complex methods, but the files of course got encrypted and there is no tool in the entire world to decrypt the encrypted files especially when the attack comes online 

Edited by mohammad Ahmad
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Posted (edited)
19 hours ago, mohammad Ahmad said:

A month ago, my PC got infected with a very malicious ransom ( UYJH online ) and none of all anti-malware programs could save me.  Believe me, the time my PC got infected there had been a ( Malwarebytes) program  installed on it ... So how do you think of it or how do you consider it ?  It is a rather failure with all programs of protection. Neither the KasperSky nor the Bet defender neither any of all can stand against ransom viruses  ?? 

 Every one of companies' owners would claim my program ( antivirus ) is the best, but practically none could defend against the harmful malware.

First, your Win 7 version is 32 bit. Out-of-the-box, it makes you more vulnerable to malware since it doesn't have kernel patch protection.

Next is this fact:

Quote

Microsoft Windows 7

Microsoft ended the support for Windows 7 on January 14, 2020. Windows 7 was released on October 22, 2009, and has been fully supported for 10 years. After January 14, 2020, if your PC is running Windows 7, it will no longer receive security updates from Microsoft. In addition, Microsoft customer service will no longer be available to provide Windows 7 technical support.

https://support.eset.com/en/kb7292-microsoft-windows-support-policy-and-eset-products

In other words, you are and will continue to be vulnerable to OS exploiting.

Edited by itman
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15 hours ago, itman said:

First, your Win 7 version is 32 bit. Out-of-the-box, it makes you more vulnerable to malware since it doesn't have kernel patch protection.

Next is this fact:

https://support.eset.com/en/kb7292-microsoft-windows-support-policy-and-eset-products

In other words, you are and will continue to be vulnerable to OS exploiting.

You're right. Surely, I know, but it does work and still browsers and all programs run on it .... All programs receive automatic update or the IOBIT program tells me and it soon updates which is needed 

I tried windows 10 for a week and soon uninstalled. I hate it and for me windows 7 is the best of all. 

On the other hand, windows 10 can also be infected with the ransoms. i noticed many people complain in sites which deal with ransoms as well as in the YouTube. I am not the only one in the world whose PC got infected. 10 years or more I avoided myself not to go to malicious sites of cracks and till the last incident I was safe. The matter I who brought the virus to my computer. It is my fault. I went to search for a crack ( unknown ) for one program I wanted and just I installed it damaged my PC.

All antivirus and all tools of anti-malware cannot stop the ransom especially the last generations of these ( Stop DJVU ). I tried all.  The only way to be saved from these merciless viruses is to avoid ourselves not to go for unknown sites 

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6 hours ago, mohammad Ahmad said:

I tried windows 10 for a week and soon uninstalled.

Just FYI, if you're talking about the Win 10 UI vs. Win 7, check out OpenShell. It gives you a Win7 UI on Win10.

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2 hours ago, LesRMed said:

Just FYI, if you're talking about the Win 10 UI vs. Win 7, check out OpenShell. It gives you a Win7 UI on Win10.

How can I do this step ?  How to open Shell ?  can it be true ?  I know nothing about these. 

Really, the appearance of windows 10 I dislike and this got me nervous not to use   

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On 5/10/2022 at 7:51 PM, Marcos said:

First of all please make sure to use a valid license. The one you've used was issued in Poland and expired 170 days ago.

Dear moderator    To ensure you I uninstalled the ESET and downloaded the Norton trail for 90 days ..   I know I may not tell the truth and don't accept you to upload the log ...  The program has been stopped .. I know you who stopped it !  But I always tell the truth. I am educated man.  The matter as I told, we in Iraq and especially in my city ( Mosul ) there is not device helps us to buy programs online so we resort to find activation on YouTube     

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