cmarino79 0 Posted May 5, 2022 Share Posted May 5, 2022 My device is locked. At ESET Home, device Samsing SM-A50GT is not appearing and there is no way to me to generate the Unlock Code. Also If I try to logon using my Password, I receive message Communication failed. May you please help me to unlock device? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted May 5, 2022 Administrators Share Posted May 5, 2022 All available options to unlock a mobile device are described at https://support.eset.com/en/kb2949. The problem with failed communication is likely caused by no Internet connection or a firewall blocking the communication with ESET's servers. I'd try connecting in a different network if you are positive that there shouldn't be any communication issues. Link to comment Share on other sites More sharing options...
cmarino79 0 Posted May 5, 2022 Author Share Posted May 5, 2022 Dear Marcos, I believe you didn´t follow or maybe I didn´t explain myself clear enough. My ESET Mobile Security locked my cell phone out of the blue. Message says Device is locked due Unknow SIM card inserted. Facts, I didn´t change my SIM. When I click UNLOCK: 1-) I insert my ESET Home password, which I know and it returns me Communication Failed (before you ask me, I have already tried in 3 different valid networks) 2-) When I go to Enter unlock code, then it ask me to go to ESET Home portal, log in to my ESET Home account (OK) and then find my locked device (SAMSUNG SM-A505GT)...that´s the problem. My device disappeared and I can´t generate the Unlock Code. My user name for ESET Home is cmarino79@hotmail.com Until now I have my cell phone locked due ESET product issue. Link to comment Share on other sites More sharing options...
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