NuclearSSD 3 Posted April 29 Share Posted April 29 (edited) Struggling to get a few laptops encrypted, with the error in the subject Log files shows the following: [inspector] [error] [4724] Failed to take TPM ownership Then it will state the following on subsiquent reboots [inspector] [error] [4852] Encryption has failed previously so we will not continue I have removed the agent, cleared TPM, restarted, attempted to encrypt again and still the same. Edited April 29 by NuclearSSD Link to comment Share on other sites More sharing options...
NuclearSSD 3 Posted April 29 Author Share Posted April 29 Ok, it seems one has now worked after updated the BIOS Lenovo V130-15IKB Link to comment Share on other sites More sharing options...
NuclearSSD 3 Posted April 29 Author Share Posted April 29 Maybe no, this passed the 2nd user screen to reboot again, with the instructions for the user, but once it came back up, failed. Link to comment Share on other sites More sharing options...
NuclearSSD 3 Posted April 29 Author Share Posted April 29 I have just noticed this is the wrong forum, but cannot see one for EFDE Link to comment Share on other sites More sharing options...
NuclearSSD 3 Posted April 29 Author Share Posted April 29 Alrightly then, if anyone else gets this, it seem if you have the dreaded Windows \ Office 365 TPM Issue, like this one https://answers.microsoft.com/en-us/outlook_com/forum/all/error-code-80090016-trusted-platform-module-has/c0588197-a33a-423f-bcb0-4ab5cda58928 then you need to fix that first. Kstainton 1 Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 15 Posted April 29 ESET Staff Share Posted April 29 @NuclearSSD You posted this to the correct forum so no worries there, but I am sorry for the delayed response, however, I see you have now solved the issue. Please let us know if you need anything else. Thank you. Link to comment Share on other sites More sharing options...
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