Jump to content

EFDE - Failed to take TPM ownership


Recommended Posts

Struggling to get a few laptops encrypted, with the error in the subject

Log files shows the following:

[inspector] [error] [4724] Failed to take TPM ownership

Then it will state the following on subsiquent reboots

[inspector] [error] [4852] Encryption has failed previously so we will not continue

I have removed the agent, cleared TPM, restarted, attempted to encrypt again and still the same.


Edited by NuclearSSD
Link to comment
Share on other sites

Maybe no, this passed the 2nd user screen to reboot again, with the instructions for the user, but once it came back up, failed.




Link to comment
Share on other sites

Alrightly then, if anyone else gets this, it seem if you have the dreaded Windows \ Office 365 TPM Issue, like this one https://answers.microsoft.com/en-us/outlook_com/forum/all/error-code-80090016-trusted-platform-module-has/c0588197-a33a-423f-bcb0-4ab5cda58928 then you need to fix that first.

Link to comment
Share on other sites

  • ESET Staff


You posted this to the correct forum so no worries there, but I am sorry for the delayed response, however, I see you have now solved the issue.

Please let us know if you need anything else. Thank you.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...