meanioni 0 Posted April 22, 2022 Posted April 22, 2022 Hi, just upgraded my machines to Ubuntu 22.04 and the endpoint client doesn't seem to launch. Is this a bug? Is there a new version coming out which supports this version?
Administrators Marcos 5,730 Posted April 22, 2022 Administrators Posted April 22, 2022 Maybe this KB is related to your issue: https://support.eset.com/en/kb3041
derbärtigeFrytz 3 Posted April 29, 2022 Posted April 29, 2022 I faced the same problem today. I am working with ESET Endpoint Antivirus 9.0.5.0 and ESET Management Agent 9.0.2141.0 Both services failed to start, after I updated my Ubuntu Desktop 20.04 to 22.04. According to /var/log/syslog there was an error finding libssl.so.1.1 and libcrypto.so.1.1 I found them in /snap/gnome-3-34-1804/77/usr/lib/x86_64-linux-gnu/ Unfortunately there was no hint WHERE the services try to find this libraries. - Setting $LD_LIBRARY_PATH did not help. - Linking the libraries to /usr/lib64 did not help either. I solved this by linking them to each installation point of Endpoint Antivirus and Management Agent. # Endpoint Antivirus sudo ln -s /snap/gnome-3-34-1804/77/usr/lib/x86_64-linux-gnu/libcrypto.so.1.1 /opt/eset/eea/lib sudo ln -s /snap/gnome-3-34-1804/77/usr/lib/x86_64-linux-gnu/libssl.so.1.1 /opt/eset/eea/lib sudo systemctl start eea # Management Agent sudo ln -s /snap/gnome-3-34-1804/77/usr/lib/x86_64-linux-gnu/libcrypto.so.1.1 /opt/eset/RemoteAdministrator/Agent sudo ln -s /snap/gnome-3-34-1804/77/usr/lib/x86_64-linux-gnu/libssl.so.1.1 /opt/eset/RemoteAdministrator/Agent sudo systemctl start eraagent Hope, this will help. abyss02 1
abyss02 0 Posted May 12, 2022 Posted May 12, 2022 @derbärtigeFrytz But besides of this, you are able to compile the eset_rtp.ko while running Kernel 5.15?
Manfred Larcher 1 Posted June 10, 2022 Posted June 10, 2022 installing the agent is possible - with the following workaround! download from ubuntu 20.04 the following files: Quote libssl1.1_1.1.1f-1ubuntu2.13_amd64.deb openssl_1.1.1f-1ubuntu2.13_amd64.deb and install them with Quote dpkg -i libssl1.1_1.1.1f-1ubuntu2.13_amd64.deb openssl_1.1.1f-1ubuntu2.13_amd64.deb after a successful install you can download and install the agent on ubuntu 22.04! it is a pity that eset takes so much time here, the ubuntu 22.04 version is "only" final since april 2022 but they could have started with the development a little earlier. beta versions have been available for much longer and the change to openssl 3 has been announced for much longer! openssl has already released version 3 in september 2021. unfortunately, eset is neglecting its linux customers more and more, after gateway and mail security have been cancelled without replacement and without comment...
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