Secure Browser: Possible incompatibility with Firefox

[eclipse79 4]

Hello,

it seems that Secure Browser does not work with Firefox. I am currently using Firefox 99.0.1 64 version. No issues with Chrome and Edge.

My Eset Endpoint Security release is 9,1,2014.0.

Thanks

[eclipse79 4]

I need to add that Firefox is the default browser. If I click on Secure Browser button on eset, Firefox will be opened in secure mode.

If I surf on a website (using firefox) that should be opened with secure browser, nothing happens. If I do the same in chrome or edge, the website will be opened using secure browser.

[Marcos 4,706]

No problems here with redirection to a secure browser in Firefox 99.0.1 x64.

Please carry on as follows:

1. With browsers closed, enable advanced logging under Help and support -> Technical support
2. Launch a browser and reproduce the issue
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).

[eclipse79 4]

52 minutes ago, Marcos said:

No problems here with redirection to a secure browser in Firefox 99.0.1 x64.

Please carry on as follows:

1. With browsers closed, enable advanced logging under Help and support -> Technical support
2. Launch a browser and reproduce the issue
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).

Thank you,

I have attached the log here.

Thanks

ees_logs.zip

[Marcos 4,706]

Please try to collect the logs again. A SysInspector log is missing. Looks like you might have some incompatible software installed which causes issues with BPP.

[eclipse79 4]

6 minutes ago, Marcos said:

Please try to collect the logs again. A SysInspector log is missing. Looks like you might have some incompatible software installed which causes issues with BPP.

Sorry, it was my mistake, I did not select complete collect.

The problem is that now the log file is too big to be uploaded here...

 

[Marcos 4,706]

You can upload it to OneDrive, DropBox, etc. and drop me a private message with a download link.

[eclipse79 4]

9 minutes ago, Marcos said:

You can upload it to OneDrive, DropBox, etc. and drop me a private message with a download link.

I sent you the link.
Thanks!

[Viatcheclav Bukas 3]

On 4/22/2022 at 1:40 PM, eclipse79 said:

My Eset Endpoint Security release is 9,1,2014.0

I am sorry. eclipse79, You are not mistaken? Only version 9.0.2046 is available for download:

https://www.eset.com/int/business/download/endpoint-security-windows/

[Marcos 4,706]

He indeed has Endpoint v9.1. Probably testing the beta because of a new Outlook plug-in.