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Secure Browser: Possible incompatibility with Firefox


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Hello,

it seems that Secure Browser does not work with Firefox. I am currently using Firefox 99.0.1 64 version. No issues with Chrome and Edge.

My Eset Endpoint Security release is 9,1,2014.0.

Thanks

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I need to add that Firefox is the default browser. If I click on Secure Browser button on eset, Firefox will be opened in secure mode.

If I surf on a website (using firefox) that should be opened with secure browser, nothing happens. If I do the same in chrome or edge, the website will be opened using secure browser.

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No problems here with redirection to a secure browser in Firefox 99.0.1 x64.

Please carry on as follows:

  1. With browsers closed, enable advanced logging under Help and support -> Technical support
  2. Launch a browser and reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).
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52 minutes ago, Marcos said:

No problems here with redirection to a secure browser in Firefox 99.0.1 x64.

Please carry on as follows:

  1. With browsers closed, enable advanced logging under Help and support -> Technical support
  2. Launch a browser and reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).

Thank you,

I have attached the log here.

Thanks

ees_logs.zip

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Please try to collect the logs again. A SysInspector log is missing. Looks like you might have some incompatible software installed which causes issues with BPP.

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6 minutes ago, Marcos said:

Please try to collect the logs again. A SysInspector log is missing. Looks like you might have some incompatible software installed which causes issues with BPP.

Sorry, it was my mistake, I did not select complete collect.

The problem is that now the log file is too big to be uploaded here...

 

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You can upload it to OneDrive, DropBox, etc. and drop me a private message with a download link.

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9 minutes ago, Marcos said:

You can upload it to OneDrive, DropBox, etc. and drop me a private message with a download link.

I sent you the link.
Thanks!

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He indeed has Endpoint v9.1. Probably testing the beta because of a new Outlook plug-in.

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