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Secure all browsers issue - Cannot run browsers


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Hello all , I got an issue.  I install my Eset product on a brand new laptop (MSI Ge76 RTX3070ti)  and if I activate the Secure all Browsers feature,  I cannot run browsers I have the error  : The application was unable to start correctly.  I tried Chrome and Egde, same error. IF I set the feature to OFF, the browsers can run without errors.  

How can I fix this ?  

Thank you.

eset chrome.png

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  • Administrators

We are currently looking into the issue. Please carry on as follows and provide logs:
1, With all browsers closed, enable advanced logging under Help and support -> Technical support
2, Launch a browser and reproduce the issue.
3, Stop logging.
4, Collect logs with ESET Log Collector and upload the generated logs here (only ESET staff will be able to access the attachment).

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  • Administrators

The issue has been fixed by whitelisting a specific file in LiveGrid. Could you confirm that the issue has been resolved?

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