COStark26 9 Posted April 12 Share Posted April 12 (edited) Disabled BPP and Re-Started = Nothing. Updated Edge and FF 99 both produce Error page for Bank of America ( https://www.bankofamerica.com/ ) & Regions Bank ( https://www.regions.com/ ). Edited April 12 by COStark26 Quote Link to comment Share on other sites More sharing options...
COStark26 9 Posted April 12 Author Share Posted April 12 Got Timed-out on Edit ... I just did Win 10 Pro 21H2 April Cumulative Update. If LOGS are required Pls give How-To Links unless it's obvious. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,198 Posted April 12 Administrators Share Posted April 12 Please carry on as follows: - with browsers closed, enable advanced logging under Help and support -> Technical support - launch a browser and reproduce the error - stop logging - collect logs with ESET Log Collector and upload the generated archive. Quote Link to comment Share on other sites More sharing options...
itman 1,370 Posted April 12 Share Posted April 12 (edited) 1 hour ago, COStark26 said: I just did Win 10 Pro 21H2 April Cumulative Update. If LOGS are required Pls give How-To Links unless it's obvious. Confirmed. Prior to this Win 10 update, B&PP worked fine. After this update, B&PP completely hosed. Can't be started in any way. Clicking on B&PP desktop icon does nothing. Accessing B&PP via Eset GUI does nothing. Edited April 12 by itman Quote Link to comment Share on other sites More sharing options...
itman 1,370 Posted April 12 Share Posted April 12 Here's the Eset fix for this: https://support.eset.com/en/kb6408-banking-and-payment-protection-browser-not-working?ref=esf Permanently disabling B&PP and then re-enabling it does not fix this issue. Looks like we're all going to have to reinstall Eset ..... again! 👎 Quote Link to comment Share on other sites More sharing options...
WOBRA 0 Posted April 12 Share Posted April 12 @itman Reinstalling Eset did not change anything - at least not in my case: Win 11 (kb5012592 from today) and Firefox 99.0.1👎 Quote Link to comment Share on other sites More sharing options...
COStark26 9 Posted April 13 Author Share Posted April 13 (edited) I have a 71 MB Zip File. KB3466 talks of Attaching ZIP to Case Email Reply ---- and you say Upload ..... TO WHERE & HOW. I can put in Dropbox OR whatever you specify. Dropbox is all I have Unless you have Clear Alternate instructions. Edited April 13 by COStark26 Quote Link to comment Share on other sites More sharing options...
COStark26 9 Posted April 13 Author Share Posted April 13 Sent ZIP and Dropbox Link to Marcos Message Box Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,198 Posted April 13 Administrators Share Posted April 13 We are currently looking into the issue. It appears the reason is a malicious patched signed Microsoft dll (doesn't mean you have it and that your machine is infected). To investigate it further, please carry on as follows and provide logs: 1, With all browsers closed, enable advanced logging under Help and support -> Technical support 2, Launch a browser and reproduce the issue. 3, Stop logging. 4, Collect logs with ESET Log Collector and upload the generated logs here (only ESET staff will be able to access the attachment). Quote Link to comment Share on other sites More sharing options...
ESET Insiders stackz 73 Posted April 13 ESET Insiders Share Posted April 13 Here are logs for perusal. essp_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,198 Posted April 13 Administrators Share Posted April 13 We have fixed it by whitelisting a specific file in LiveGrid. Could you confirm that the issue is resolved? Quote Link to comment Share on other sites More sharing options...
ESET Insiders stackz 73 Posted April 13 ESET Insiders Share Posted April 13 Yes, it's fixed. Thank you! Quote Link to comment Share on other sites More sharing options...
Nergenau 1 Posted April 13 Share Posted April 13 Can you tell me the solution ? Quote Link to comment Share on other sites More sharing options...
COStark26 9 Posted April 13 Author Share Posted April 13 (edited) Just used BPP, too. Thanks stackz and Marcos-ESET. I clk'd Chk for Updates but think it might have been a pushed-update. Edited April 13 by COStark26 Quote Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 753 Posted April 13 ESET Moderators Share Posted April 13 26 minutes ago, Nergenau said: Can you tell me the solution ? The issue should resolve automatically, if you have the LiveGrid enabled. Can you confirm? Peter Quote Link to comment Share on other sites More sharing options...
Nergenau 1 Posted April 13 Share Posted April 13 Yes, it's fixed. Thank you! Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
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