COStark26 10 Posted April 12, 2022 Share Posted April 12, 2022 (edited) Disabled BPP and Re-Started = Nothing. Updated Edge and FF 99 both produce Error page for Bank of America ( https://www.bankofamerica.com/ ) & Regions Bank ( https://www.regions.com/ ). Edited April 12, 2022 by COStark26 Link to comment Share on other sites More sharing options...
COStark26 10 Posted April 12, 2022 Author Share Posted April 12, 2022 Got Timed-out on Edit ... I just did Win 10 Pro 21H2 April Cumulative Update. If LOGS are required Pls give How-To Links unless it's obvious. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted April 12, 2022 Administrators Share Posted April 12, 2022 Please carry on as follows: - with browsers closed, enable advanced logging under Help and support -> Technical support - launch a browser and reproduce the error - stop logging - collect logs with ESET Log Collector and upload the generated archive. Link to comment Share on other sites More sharing options...
itman 1,538 Posted April 12, 2022 Share Posted April 12, 2022 (edited) 1 hour ago, COStark26 said: I just did Win 10 Pro 21H2 April Cumulative Update. If LOGS are required Pls give How-To Links unless it's obvious. Confirmed. Prior to this Win 10 update, B&PP worked fine. After this update, B&PP completely hosed. Can't be started in any way. Clicking on B&PP desktop icon does nothing. Accessing B&PP via Eset GUI does nothing. Edited April 12, 2022 by itman Link to comment Share on other sites More sharing options...
itman 1,538 Posted April 12, 2022 Share Posted April 12, 2022 Here's the Eset fix for this: https://support.eset.com/en/kb6408-banking-and-payment-protection-browser-not-working?ref=esf Permanently disabling B&PP and then re-enabling it does not fix this issue. Looks like we're all going to have to reinstall Eset ..... again! 👎 Link to comment Share on other sites More sharing options...
WOBRA 0 Posted April 12, 2022 Share Posted April 12, 2022 @itman Reinstalling Eset did not change anything - at least not in my case: Win 11 (kb5012592 from today) and Firefox 99.0.1👎 Link to comment Share on other sites More sharing options...
COStark26 10 Posted April 13, 2022 Author Share Posted April 13, 2022 (edited) I have a 71 MB Zip File. KB3466 talks of Attaching ZIP to Case Email Reply ---- and you say Upload ..... TO WHERE & HOW. I can put in Dropbox OR whatever you specify. Dropbox is all I have Unless you have Clear Alternate instructions. Edited April 13, 2022 by COStark26 Link to comment Share on other sites More sharing options...
COStark26 10 Posted April 13, 2022 Author Share Posted April 13, 2022 Sent ZIP and Dropbox Link to Marcos Message Box Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted April 13, 2022 Administrators Share Posted April 13, 2022 We are currently looking into the issue. It appears the reason is a malicious patched signed Microsoft dll (doesn't mean you have it and that your machine is infected). To investigate it further, please carry on as follows and provide logs: 1, With all browsers closed, enable advanced logging under Help and support -> Technical support 2, Launch a browser and reproduce the issue. 3, Stop logging. 4, Collect logs with ESET Log Collector and upload the generated logs here (only ESET staff will be able to access the attachment). Link to comment Share on other sites More sharing options...
ESET Insiders stackz 94 Posted April 13, 2022 ESET Insiders Share Posted April 13, 2022 Here are logs for perusal. essp_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted April 13, 2022 Administrators Share Posted April 13, 2022 We have fixed it by whitelisting a specific file in LiveGrid. Could you confirm that the issue is resolved? Link to comment Share on other sites More sharing options...
ESET Insiders stackz 94 Posted April 13, 2022 ESET Insiders Share Posted April 13, 2022 Yes, it's fixed. Thank you! Link to comment Share on other sites More sharing options...
Nergenau 1 Posted April 13, 2022 Share Posted April 13, 2022 Can you tell me the solution ? Link to comment Share on other sites More sharing options...
COStark26 10 Posted April 13, 2022 Author Share Posted April 13, 2022 (edited) Just used BPP, too. Thanks stackz and Marcos-ESET. I clk'd Chk for Updates but think it might have been a pushed-update. Edited April 13, 2022 by COStark26 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 946 Posted April 13, 2022 ESET Moderators Share Posted April 13, 2022 26 minutes ago, Nergenau said: Can you tell me the solution ? The issue should resolve automatically, if you have the LiveGrid enabled. Can you confirm? Peter Link to comment Share on other sites More sharing options...
Nergenau 1 Posted April 13, 2022 Share Posted April 13, 2022 Yes, it's fixed. Thank you! Peter Randziak 1 Link to comment Share on other sites More sharing options...
Purpleroses 20 Posted June 20, 2022 Share Posted June 20, 2022 Is anyone else having any issues with firefox not opening BPP Cannot Be Opened - Error code: 0x847695d2. I can open it in Edge and google chrome but not Firefox. i Permanently disabling B&PP and then re-enabling it does not fix this issue. Link to comment Share on other sites More sharing options...
Purpleroses 20 Posted June 20, 2022 Share Posted June 20, 2022 Sorry I posted it wrong my error code is Associated error code: 0x847695d7 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted June 20, 2022 Administrators Share Posted June 20, 2022 Please carry on as follows: Close browsers, if running. Enable advanced logging under Help and support -> Technical support Launch a browser and reproduce the issue Stop logging Collect logs with ESET Log Collector Open a support ticket and provide: ELC logs, information whether you are able to launch a secure browser via the desktop icon. Link to comment Share on other sites More sharing options...
itman 1,538 Posted June 20, 2022 Share Posted June 20, 2022 (edited) 2 hours ago, Purpleroses said: Is anyone else having any issues with firefox not opening BPP Cannot Be Opened - Error code: 0x847695d2. No problem here on FF ver. 100.0.1. Also note the following: Quote If you are experiencing this issue (error 0x847695d7), we recommend that you restart your computer. If restarting your computer does not fix this issue, we recommend that you try each solution in the order below: In your computer settings, select a different default web browser and apply your changes. Repeat the process and select your original browser and then restart your computer. Backup your ESET settings and reinstall ESET. Upgrade your ESET Windows home product to the latest version. Update your operating system. Install the latest updates offered in Windows Update tool or enable the Automatic Updates feature. Enable Pre-release updates to have access to the most recent detection methods and fixes. https://support.eset.com/en/kb6063-eset-banking-payment-protectioncommon-errors Edited June 20, 2022 by itman Link to comment Share on other sites More sharing options...
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