Update authorization failed. Please check if your license is valid

[Malik Awais 0]

I purchase a license for version 15.1.12.0 and my Help and support sections show that

License Paid, validity is 02 May-2024, and ID is 3 AM-XJD-TRA

 but still, my home screen always shows that the Detection engine is out of date, even after clicking on update module, it shows that ("modules-update failed, please check if license is valid"). Plz rectify the issue.

Log files created from eset log collector are available here 

https://we.tl/t-K5LpCtff5Y

 

[Marcos 4,187]

The license was issued in China and is invalid. Looks like you didn't purchase it from an authorized partner and fell a victim to scam.