Login failed: UserInfoProvider: ESET Protect Server not available

[vanroy 0]

Hello,

Have issue w/ ESET Enterprise Inspector to login result "Login failed: UserInfoProvider: ESET Protect Server not available" 

it was working fine and the user password is correct. after 1 day the issue persist!

All services ESET protect and ESET Enterprise Inspector working!

ESET protect and ESET Enterprise Inspector Installation is on the same server!

 

On the log EEI see!

2022-03-31 14:29:33 02e0c Info: 2022-03-31 09:49:27 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:24:04 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:24:27 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:25:08 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:25:36 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 14:21:23 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 03654 Info: ESET Protect: there was a problem while connecting to ESET Protect Server. User was blocked. Please try again later.
2022-03-31 14:29:33 0352c Info: ESMCMachinesMetadataSyncTask: Failed requesting static groups/machines metadata/alerts. User was blocked. Please try again later.
2022-03-31 14:29:33 03654 Info: ESET Protect: there was a problem while connecting to ESET Protect Server. User was blocked. Please try again later.
2022-03-31 14:29:33 02e0c Error: ESMCAuditExportTask: Error occurred while exporting audit to ESMC. User was blocked. Please try again later.
2022-03-31 14:29:33 00410 Error: ESMC: failure to authenticate during alarm export. User was blocked. Please try again later.
2022-03-31 14:29:33 03654 Error: ERADetectionEventsSyncTask: Failed to export alarms. User was blocked. Please try again later.

 

On the ESET protect trace log see

2022-03-31 19:01:33 Error: ConsoleApiModule [Thread 36bc]: 1383 Error while sending AuthenticateUser request [UserName=Administrator] CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.
2022-03-31 19:01:40 Error: CServerSecurityModule [Thread b4]: CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.
2022-03-31 19:01:40 Error: ConsoleApiModule [Thread 36bc]: 1383 Error while sending AuthenticateUser request [UserName=Administrator] CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.
2022-03-31 19:01:40 Error: CServerSecurityModule [Thread b4]: CUserAccessLimiter::CheckAccess(): User Administrator from ipserver  was blocked.
2022-03-31 19:01:40 Error: ConsoleApiModule [Thread 36bc]: 1384 Error while sending AuthenticateUser request [UserName=Administrator] CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.

Any ideas for check? 

 

[Marcos 5,070]

Please open a support ticket with your local ESET distributor for further troubleshooting of the issue.