Jump to content

Login failed: UserInfoProvider: ESET Protect Server not available


Recommended Posts

Hello,

Have issue w/ ESET Enterprise Inspector to login result "Login failed: UserInfoProvider: ESET Protect Server not available" 

it was working fine and the user password is correct. after 1 day the issue persist!

All services ESET protect and ESET Enterprise Inspector working!

ESET protect and ESET Enterprise Inspector Installation is on the same server!

 

On the log EEI see!

2022-03-31 14:29:33 02e0c Info: 2022-03-31 09:49:27 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:24:04 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:24:27 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:25:08 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 10:25:36 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 02e0c Info: 2022-03-31 14:21:23 - audit(00000000-0000-0000-0000-000000000000 Login attempt Forbidden [User=Administrator])
2022-03-31 14:29:33 03654 Info: ESET Protect: there was a problem while connecting to ESET Protect Server. User was blocked. Please try again later.
2022-03-31 14:29:33 0352c Info: ESMCMachinesMetadataSyncTask: Failed requesting static groups/machines metadata/alerts. User was blocked. Please try again later.
2022-03-31 14:29:33 03654 Info: ESET Protect: there was a problem while connecting to ESET Protect Server. User was blocked. Please try again later.
2022-03-31 14:29:33 02e0c Error: ESMCAuditExportTask: Error occurred while exporting audit to ESMC. User was blocked. Please try again later.
2022-03-31 14:29:33 00410 Error: ESMC: failure to authenticate during alarm export. User was blocked. Please try again later.
2022-03-31 14:29:33 03654 Error: ERADetectionEventsSyncTask: Failed to export alarms. User was blocked. Please try again later.

 

On the ESET protect trace log see

2022-03-31 19:01:33 Error: ConsoleApiModule [Thread 36bc]: 1383 Error while sending AuthenticateUser request [UserName=Administrator] CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.
2022-03-31 19:01:40 Error: CServerSecurityModule [Thread b4]: CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.
2022-03-31 19:01:40 Error: ConsoleApiModule [Thread 36bc]: 1383 Error while sending AuthenticateUser request [UserName=Administrator] CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.
2022-03-31 19:01:40 Error: CServerSecurityModule [Thread b4]: CUserAccessLimiter::CheckAccess(): User Administrator from ipserver  was blocked.
2022-03-31 19:01:40 Error: ConsoleApiModule [Thread 36bc]: 1384 Error while sending AuthenticateUser request [UserName=Administrator] CUserAccessLimiter::CheckAccess(): User Administrator from ipserver was blocked.

Any ideas for check? 

 

Link to comment
Share on other sites

  • Administrators

Please open a support ticket with your local ESET distributor for further troubleshooting of the issue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...