Emschaboy 0 Posted March 30, 2022 Share Posted March 30, 2022 Hello, I'm afraid I caught a virus on skype. One of my otherwise trusted contacts sent me a PIF file. Unfortunately I opened this too quickly. My PC is noticeably slower now. I've now bought your software. A damaged file is found "Operating memory -> dllhost.exe(2860)". However, this cannot be deleted / cleaned. Please help how to get the virus from my system. What information do you need? Kind regards, Emschaboy Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted March 30, 2022 Administrators Share Posted March 30, 2022 Please provide logs collected with ESET Log Collector for a start. Make sure to select "Threat detection template" after launching ELC. Should the generated archive be too big to upload here, upload it to a file sharing service and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Emschaboy 0 Posted March 30, 2022 Author Share Posted March 30, 2022 Hi, I coulnd't find the "Threat detection template" but did the scan. You can find it attached. Thanks for your support! eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted March 30, 2022 Administrators Share Posted March 30, 2022 Please carry on as follows: - enable detection of potentially unsafe applications - enable ESET LiveGrid Feedback system - reboot the machine - run a full disk scan - provide fresh ELC logs. Link to comment Share on other sites More sharing options...
Emschaboy 0 Posted March 31, 2022 Author Share Posted March 31, 2022 Thanks for getting back. I do have the ESET Internet Security product and couldn't find the settings there. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted March 31, 2022 Administrators Share Posted March 31, 2022 You can also set the "aggressive" reporting and cleaning for malware. While the likelihood of FP would be bigger than with "balanced" level, it would still be very low, however, detection of not yet known malware should be improved. As for the LiveGrid Feedback system, enable it here: Link to comment Share on other sites More sharing options...
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