Guest mig Posted March 30, 2022 Share Posted March 30, 2022 hello, im trying to renew my license but the website shows "This site can’t be reached"https://www.eset.com.ph/renewal www.eset.com.ph’s DNS address could not be found. Diagnosing the problem. DNS_PROBE_POSSIBLE Link to comment
Administrators Marcos 4,710 Posted March 30, 2022 Administrators Share Posted March 30, 2022 The website of the Philippine ESET distributor is https://www.eset.com/ph/ How did you get to the above non-existing website? Link to comment
Guest mig Posted March 30, 2022 Share Posted March 30, 2022 i pressed the renew license on my eset went to thishttps://go.eset.com/RenewService?license=EAV-0292987262&inProdCode=140&inProdLng=en-us&publicId=3AM-HHV-NRP&partnerId=40&licProdCode=140&licenseKeySuffix=2MBB&linkreference=4 then redirected to thishttps://www.eset.com.ph/renewal?license=EAV-0292987262&linkreference=4 also i clicked your link https://www.eset.com/ph/ scrolled down to the renew button and sent me here https://www.eset.com.ph/renewal Link to comment
Guest mig Posted March 30, 2022 Share Posted March 30, 2022 oh and i manage to solve the www.eset.com.ph’s DNS address could not be found. Diagnosing the problem. DNS_PROBE_POSSIBLE by changing the DNS from Quad9 to Google Link to comment
Guest migs Posted March 30, 2022 Share Posted March 30, 2022 two of my reply post are deleted? test ive solved the problem of DNS_PROBE_POSSIBLE by changing DNS from quad9 to google as for the question ive clicked the renew license link on my eset security software it sent me here https://go.eset.com/RenewService?license=EAV-0292987262&inProdCode=140&inProdLng=en-us&publicId=3AM-HHV-NRP&partnerId=40&licProdCode=140&licenseKeySuffix=2MBB&linkreference=3&guireferrer=6 then it got redirected to this https://www.eset.com.ph/renewal?license=EAV-0292987262&guireferrer=6&linkreference=3 ive also went to https://www.eset.com/ph/ , scrolled down and clicked the renew button and it sent me to this https://www.eset.com.ph/renewal Link to comment
Administrators Marcos 4,710 Posted March 30, 2022 Administrators Share Posted March 30, 2022 Thanks for the heads-up, reported the problem to the APAC manager to get it sorted with the appropriate country partner. Link to comment
Guest Migs Posted March 30, 2022 Share Posted March 30, 2022 im trying to pay but it keeps failing? is debit not accepted? other payment options like Paymaya or GCash because these are the most popular online payment options in PH Link to comment
Administrators Marcos 4,710 Posted March 30, 2022 Administrators Share Posted March 30, 2022 I can't access https://www.eset.com.ph/ either. The issue has been reported to the appropriate personnel. I'm gonna try to get Philippine distributor contact information and let you know then. Link to comment
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