Guest mig Posted March 30 Share Posted March 30 hello, im trying to renew my license but the website shows "This site can’t be reached"https://www.eset.com.ph/renewal www.eset.com.ph’s DNS address could not be found. Diagnosing the problem. DNS_PROBE_POSSIBLE Quote Link to comment
Administrators Marcos 4,187 Posted March 30 Administrators Share Posted March 30 The website of the Philippine ESET distributor is https://www.eset.com/ph/ How did you get to the above non-existing website? Quote Link to comment
Guest mig Posted March 30 Share Posted March 30 i pressed the renew license on my eset went to thishttps://go.eset.com/RenewService?license=EAV-0292987262&inProdCode=140&inProdLng=en-us&publicId=3AM-HHV-NRP&partnerId=40&licProdCode=140&licenseKeySuffix=2MBB&linkreference=4 then redirected to thishttps://www.eset.com.ph/renewal?license=EAV-0292987262&linkreference=4 also i clicked your link https://www.eset.com/ph/ scrolled down to the renew button and sent me here https://www.eset.com.ph/renewal Quote Link to comment
Guest mig Posted March 30 Share Posted March 30 oh and i manage to solve the www.eset.com.ph’s DNS address could not be found. Diagnosing the problem. DNS_PROBE_POSSIBLE by changing the DNS from Quad9 to Google Quote Link to comment
Guest migs Posted March 30 Share Posted March 30 two of my reply post are deleted? test ive solved the problem of DNS_PROBE_POSSIBLE by changing DNS from quad9 to google as for the question ive clicked the renew license link on my eset security software it sent me here https://go.eset.com/RenewService?license=EAV-0292987262&inProdCode=140&inProdLng=en-us&publicId=3AM-HHV-NRP&partnerId=40&licProdCode=140&licenseKeySuffix=2MBB&linkreference=3&guireferrer=6 then it got redirected to this https://www.eset.com.ph/renewal?license=EAV-0292987262&guireferrer=6&linkreference=3 ive also went to https://www.eset.com/ph/ , scrolled down and clicked the renew button and it sent me to this https://www.eset.com.ph/renewal Quote Link to comment
Administrators Marcos 4,187 Posted March 30 Administrators Share Posted March 30 Thanks for the heads-up, reported the problem to the APAC manager to get it sorted with the appropriate country partner. Quote Link to comment
Guest Migs Posted March 30 Share Posted March 30 im trying to pay but it keeps failing? is debit not accepted? other payment options like Paymaya or GCash because these are the most popular online payment options in PH Quote Link to comment
Administrators Marcos 4,187 Posted March 30 Administrators Share Posted March 30 I can't access https://www.eset.com.ph/ either. The issue has been reported to the appropriate personnel. I'm gonna try to get Philippine distributor contact information and let you know then. Quote Link to comment
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