trying to renew license but website shows "This site can’t be reached"

[Guest mig]

hello, im trying to renew my license but the website shows "This site can’t be reached"

https://www.eset.com.ph/renewal

www.eset.com.ph’s DNS address could not be found. Diagnosing the problem.

DNS_PROBE_POSSIBLE

[Marcos 4,710]

The website of the Philippine ESET distributor is https://www.eset.com/ph/

How did you get to the above non-existing website?

[Guest mig]

i pressed the renew license on my eset

went to this
https://go.eset.com/RenewService?license=EAV-0292987262&inProdCode=140&inProdLng=en-us&publicId=3AM-HHV-NRP&partnerId=40&licProdCode=140&licenseKeySuffix=2MBB&linkreference=4

then redirected to this
https://www.eset.com.ph/renewal?license=EAV-0292987262&linkreference=4


also i clicked your link https://www.eset.com/ph/
scrolled down to the renew button and sent me here https://www.eset.com.ph/renewal

[Guest mig]

oh and i manage to solve the 

www.eset.com.ph’s DNS address could not be found. Diagnosing the problem.

DNS_PROBE_POSSIBLE

 

by changing the DNS from Quad9 to Google

 

 

[Guest migs]

two of my reply post are deleted?

test

ive solved the problem of DNS_PROBE_POSSIBLE

by changing DNS from quad9 to google

as for the question
ive clicked the renew license link on my eset security software 
it sent me here https://go.eset.com/RenewService?license=EAV-0292987262&inProdCode=140&inProdLng=en-us&publicId=3AM-HHV-NRP&partnerId=40&licProdCode=140&licenseKeySuffix=2MBB&linkreference=3&guireferrer=6

then it got redirected to this https://www.eset.com.ph/renewal?license=EAV-0292987262&guireferrer=6&linkreference=3

ive also went to https://www.eset.com/ph/  , scrolled down and clicked the renew button and it sent me to this https://www.eset.com.ph/renewal

[Marcos 4,710]

Thanks for the heads-up, reported the problem to the APAC manager to get it sorted with the appropriate country partner.

[Guest Migs]

im trying to pay but it keeps failing? is debit not accepted? other payment options like Paymaya or GCash because these are the most popular online payment options in PH

[Marcos 4,710]

I can't access https://www.eset.com.ph/ either. The issue has been reported to the appropriate personnel. I'm gonna try to get Philippine distributor contact information and let you know then.