Banking & Payment Protection

[safety 8]

Greetings,

please check another error message in the operation of bank payment protection. 

Log link sent to private messages. (file is large)

[Leonardo 11]

Hello,

It was a long time I hhad not used my PC to access at my Bank site and today I tried but ESET Banking Protection did not work:

"Impossible de démarrer le navigateur sécurisé

Code d'erreur associé : 0x847694d4"

 

Windows 10 Pro 21H1 build 19043.1645 ; Firefox 91.8.0esr (64 bits)

 

 

[Marcos 5,070]

Do you have the latest version 15.1.12 installed? If not, try uninstalling the current version, download the installer from www.eset.com and install it. If you have the latest version. Try uninstalling and reinstalling it even if you have have the latest version and the issue persists after a reboot.

[Leonardo 11]

17 minutes ago, Marcos said:

Do you have the latest version 15.1.12 installed? If not, try uninstalling the current version, download the installer from www.eset.com and install it. If you have the latest version. Try uninstalling and reinstalling it even if you have have the latest version and the issue persists after a reboot.

Thanks @Marcos

Yes I have the latest version installed ; I'll try to uninstall and reinstall ESSP later because it takes too much time.

Edited April 27, 2022 by Leonardo

[itman 1,659]

4 hours ago, Leonardo said:

Windows 10 Pro 21H1 build 19043.1645 ; Firefox 91.8.0esr (64 bits)

I am running Win 10 Pro x(64) 21H2 and FireFox 99.0.1 and having no issues with Eset B&PP. I also applied latest Win preview updates yesterday. Also my ESSP ver. is 15.1.12

This issue might be related to Firefox ESR.

Edited April 27, 2022 by itman

[Leonardo 11]

1 hour ago, itman said:

I am running Win 10 Pro x(64) 21H2 and FireFox 99.0.1 and having no issues with Eset B&PP. I also applied latest Win preview updates yesterday. Also my ESSP ver. is 15.1.12

This issue might be related to Firefox ESR.

Hello @itman

No the issue isn't  related to Firefox 91.8.0esr because I tried at home on another PC with the same specs and the Banking Protection works fine.

[Leonardo 11]

On 4/27/2022 at 5:14 PM, Marcos said:

Do you have the latest version 15.1.12 installed? If not, try uninstalling the current version, download the installer from www.eset.com and install it. If you have the latest version. Try uninstalling and reinstalling it even if you have have the latest version and the issue persists after a reboot.

Hello @Marcos

Thanks for your solution👍

I just uninstalled and reinstalled ESSP and now Banking Protection works fine.