Robert Smith 0 Posted March 29, 2022 Share Posted March 29, 2022 (edited) Hello We have not been able to access the ESET Protect Cloud today using the link from the Dashboard. Clicking either the ESET Protect Cloud link from the dashboard or from the navigation bar redirects us back to the ESET MSP Administrator. Have also tried looking at my history and going directly to https://eu02.protect.eset.com/era/webconsole/ but still get redirected back to https://msp.eset.com/ema/dashboard Troubleshooting I Have tried: Clearing Browser Cache Clearing DNS Cache Trying Edge insted of Chrome Trying a Private Browsing session. Asking a Collegue who is in the office to try (I am working from Home) but they are having the same issue. Edited March 29, 2022 by Robert Smith Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted March 30, 2022 ESET Moderators Share Posted March 30, 2022 Hello Robert. if the issue persists I would recommend to clear the browser cache, cookies and restart it to have a clear start and record a HAR from the attempt to check it with technical support. Peter Link to comment Share on other sites More sharing options...
LesRMed 16 Posted March 30, 2022 Share Posted March 30, 2022 I had the same issue with the msp site yesterday. It appears to be working now. Peter Randziak 1 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted April 1, 2022 ESET Moderators Share Posted April 1, 2022 Hello @Robert Smith, the team responsible released a fix for the IDS yesterday, can you please confirm that the issue was resolved for you? We apologize for the inconvenience caused by this, Peter P_EMA2-5176 Link to comment Share on other sites More sharing options...
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