Can't access the Cloud Management Portal

[Robert Smith 0]

Hello

 

We have not been able to access the ESET Protect Cloud today using the link from the Dashboard. Clicking either the ESET Protect Cloud link from the dashboard or from the navigation bar redirects us back to the ESET MSP Administrator.

 

Have also tried looking at my history and going directly to https://eu02.protect.eset.com/era/webconsole/ but still get redirected back to https://msp.eset.com/ema/dashboard

 

Troubleshooting I Have tried:

Clearing Browser Cache

Clearing DNS Cache

Trying Edge insted of Chrome

Trying a Private Browsing session.

Asking a Collegue who is in the office to try (I am working from Home) but they are having the same issue.

Edited March 29, 2022 by Robert Smith

[Peter Randziak 1,181]

Hello Robert.

if the issue persists I would recommend to clear the browser cache, cookies and restart it to have a clear start and record a HAR from the attempt to check it with technical support.

Peter

[LesRMed 26]

I had the same issue with the msp site yesterday. It appears to be working now.

[Peter Randziak 1,181]

Hello @Robert Smith,

the team responsible released a fix for the IDS yesterday, can you please confirm that the issue  was resolved for you?

 

We apologize for the inconvenience caused by this,

Peter

P_EMA2-5176