Broken previous installation in EES Upgrade

[kamiran.asia 5]

Hi Dears , We have this problem in many clients (about 5-10 Clients per Customer network ), How We can find that where is the source of these problems ?

Upgrade EES from 8.0.2028.3 to 9.0.2046

As you can see it show "Detected broken previous installation" but how can this problem fix manually without using Removal Tools in safe mode ?

Will ESET Installation Fixer help in these cases ?

 

Action start 21:56:36: INSTALL.
Action start 21:56:36: InstSuppCheckSha2CodeSigningSupport.
Action ended 21:56:36: InstSuppCheckSha2CodeSigningSupport. Return value 1.
Action start 21:56:36: LaunchConditions.
Action ended 21:56:36: LaunchConditions. Return value 1.
Action start 21:56:36: InstSuppForceCrossProductTypeUpgrade.
ESET: Entering CA InstSupp!caForceCrossProductTypeUpgrade (limited: no)
ESET: Previous product type and new product type are same.
ESET: Returing from CA InstSupp!caForceCrossProductTypeUpgrade with status 0 (duration: 0.0)
Action ended 21:56:37: InstSuppForceCrossProductTypeUpgrade. Return value 1.
Action start 21:56:37: InstSuppValidateInstalledProduct.
ESET: Entering CA InstSupp!caValidateInstalledProduct (limited: no)
ESET: Detected broken previous installation
ESET: Running fix MSI registry.
ESET: Failed to fix MSI registry.
ESET: Returing from CA InstSupp!caValidateInstalledProduct with status 1627 (duration: 21.125)
CustomAction InstSuppValidateInstalledProduct returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:56:59: InstSuppValidateInstalledProduct. Return value 3.
Action start 21:56:59: InstSuppFailed.
ESET: Entering CA InstSupp!caOnFailed (limited: no)
ESET: Analytics Report - Disabled by conditions.
ESET: Failed to start InstHelper
ESET: output file : C:\WINDOWS\Temp\eset\bts.stats\msi-20220328-172659.json
ESET: Failed to start InstHelper (-1).
ESET: Returing from CA InstSupp!caOnFailed with status 0 (duration: 0.16)
Action ended 21:56:59: InstSuppFailed. Return value 1.
Action ended 21:56:59: INSTALL. Return value 3.
....
MSI (s) (7C:10) [21:56:59:721]: Product: ESET Endpoint Security -- Installation failed.

MSI (s) (7C:10) [21:56:59:723]: Windows Installer installed the product. Product Name: ESET Endpoint Security. Product Version: 9.0.2032.6. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 1603.

 

[Marcos 5,074]

How was Endpoint initially installed? Wasn't it via GPO, SCSM, etc. or via a software task?

[kamiran.asia 5]

1 minute ago, Marcos said:

How was Endpoint initially installed? Wasn't it via GPO, SCSM, etc. or via a software task?

Thank you @Marcos for your rapid reply.

No , They are installed from All-In-one Package Locally. also maybe installed with ESET remote Deployment tool ( Perhaps )

99% installed locally with All-In-one installer.

 

[Marcos 5,074]

Please collect logs with ESET Log Collector (including a registry dump) and provide the generated archive.