arusconi 4 Posted March 28, 2022 Share Posted March 28, 2022 Hi ! Sorry my English We have a problem trying to add the exclusion of some executable files to the PROTECT console. Entered the file to exclude, the process throws an error window that says: "Import has failed. Exclusions import error." with a "Retry" button below. We reviewed the server event log and the following message can be seen: 2022-03-28 15:44:56 Error: CPoliciesModule [Thread 7fe4600a8700]: Expected 5 values in CSV row 2022-03-28 15:44:56 Error: ConsoleApiModule [Thread 7fe43e064700]: 33357 Error while processing CreateRules request: Expected 5 values in CSV row This is displayed every time we try to perform the process unsuccessfully. Our product version is as follows: ESET PROTECT (Server), Version 9.0 (9.0.2141.0) ESET PROTECT (Web Console), Version 9.0 (9.0.138.0) Can someone help? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted March 28, 2022 Administrators Share Posted March 28, 2022 Please provide the csv file that you are trying to import. Link to comment Share on other sites More sharing options...
arusconi 4 Posted March 28, 2022 Author Share Posted March 28, 2022 Checking some misconceptions about the subject. Then I comment. Thanks. Link to comment Share on other sites More sharing options...
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