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Unable add exclusion to ESET Protect


arusconi
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Hi !

Sorry my English

We have a problem trying to add the exclusion of some executable files to the PROTECT console.

Entered the file to exclude, the process throws an error window that says:

"Import has failed. Exclusions import error." with a "Retry" button below.

We reviewed the server event log and the following message can be seen:

2022-03-28 15:44:56 Error: CPoliciesModule [Thread 7fe4600a8700]: Expected 5 values in CSV row
2022-03-28 15:44:56 Error: ConsoleApiModule [Thread 7fe43e064700]: 33357 Error while processing CreateRules request: Expected 5 values in CSV row

This is displayed every time we try to perform the process unsuccessfully.

Our product version is as follows:

ESET PROTECT (Server), Version 9.0 (9.0.2141.0)
ESET PROTECT (Web Console), Version 9.0 (9.0.138.0)

Can someone help?
Thanks

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