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Policy Change Ignored?


cru_tech
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Hi,

 

We have been trying the get the Device Control enabled, which we have done, but only on the Default Policy.

 

I created a new policy (I have tried new policy with no parent), and a child polidy under the Default Policy.  Made the required changes.

But when I right click on a client and Set Policy, the Requested Policy shows the new policy - for a while, then it 'reverts' to the Default Policy.

 

What have I missed?

 

Thanks,

 

Simon.

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  • Former ESET Employees

I apologize for the inconvenience, but it sounds as if there are policy rules or group rules in place.  If  you go to Tools> Policy Management it will pull up a window with two tabs.  In the Rules tab, are there any entries?

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Hi,

 

Yes it would appear that there is / was a rule, filter parameters FROM Primary Server, Policy Default Clients Policy. 

So that was 'over riding' any manual policy changes?

 

I have Deactivated that rule and yes the machines can be moved between policies.

 

The video tutorial and KB articles didn't mention the rules..

 

Thanks,

 

Simon.

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