Error installing ESET Management Agent

[CesarHenrique 0]

Hi!

I'm getting an error trying to install ESET Management Agent in a server.

We are using Windows Server 2008 R2 Standard. 

I created an installer for ESET that should install Management Agent and ESET File Security. However, I get the error in the first product.

The error code presented is  WIN.1603.

I quickly searched in the KB and found this article: https://support.eset.com/en/kb7806-error-1603-during-eset-management-agent-installation.

However, even following the steps mentioned, I can't install it. I'm running the package locally, with the admin account and with full access to the internet.

Can somebody help me? I can provide the error log, if necessary.

Thanks in advance.

[Marcos 4,609]

Please provide an installation log for perusal.

[zloyDi 4]

I think you should check are those KB installed: https://help.eset.com/efsw/8.0/en-US/system_requirements.html

Edited March 25, 2022 by zloyDi

[CesarHenrique 0]

1 hour ago, Marcos said:

Please provide an installation log for perusal.

Thanks for the answer. Should I post it here or send you via PM?

[CesarHenrique 0]

28 minutes ago, zloyDi said:

I think you should check are those KB installed: https://help.eset.com/efsw/8.0/en-US/system_requirements.html

Thanks for the information. I'm gonna check it.

[CesarHenrique 0]

@Marcos Thanks for the effort.

@zloyDi Your suggestion was correct. I did not have both KB. After I installed, it worked.

Thanks again!