gointern 0 Posted March 25, 2022 Share Posted March 25, 2022 Hi, I cant seem to find a proper place to post so let me know a proper place. We have a problem with a distributor contacting end clients directly and offering better prices. We tried to talk to them that the clients are ours, that they don't have a right to contact them directly. They do not seem to understand that. We lose clients and profit because of that. So we are left with offering our clients a competitors antivirus solution or getting a new distributor that does not undermine us. Where could we get help with that? Link to comment Share on other sites More sharing options...
total 4 Posted March 25, 2022 Share Posted March 25, 2022 9 hours ago, gointern said: We lose clients and profit because of that it is called "competition" and it is specific to free market. You cannot keep a customer "hostage" to make profit...... Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted March 26, 2022 Most Valued Members Share Posted March 26, 2022 unless there's a specific contract between you (your company) and your clients that forbids them from changing the program or getting a new offer without notifying you, there's nothing you can do. a customer can select a preferred application whenever they want and when they deem it will cost them less. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 26, 2022 Administrators Share Posted March 26, 2022 You can drop me an email that that they used to contact your customers or some other proofs / communication for investigation. I see that you reported this "issue" in the past, we requested a kind of proof but none was provided. That said, at this point we can't tell if the action taken by the distributor was ok or not although I believe there were no bad intentions behind. Link to comment Share on other sites More sharing options...
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