fajarbagus 0 Posted March 25, 2022 Share Posted March 25, 2022 (edited) Dear All Please help, we are installing ESET on ubuntu server 20.04 there is an error Product is installed but it is not running Edited March 25, 2022 by fajarbagus Link to comment Share on other sites More sharing options...
ESET Staff kurco 10 Posted March 25, 2022 ESET Staff Share Posted March 25, 2022 Hi fajarbagus, could you please check state of product directly on that ubuntu machine? What kind of product are you installing Server Security or Endpoint and what version? Command to check state of product directly on installed machine. For Server (File) Security systemctl status efs for Endpoint systemctl status eea Thanks, Regards, Kurco Link to comment Share on other sites More sharing options...
fajarbagus 0 Posted March 25, 2022 Author Share Posted March 25, 2022 I can confirm that what I installed is Eset File Security, the following is a capture of the Efs service status Link to comment Share on other sites More sharing options...
ESET Staff kurco 10 Posted March 28, 2022 ESET Staff Share Posted March 28, 2022 (edited) Hi, it looks like EFS is running correctly, could you please check also state of eraagent service? Also there are to many warnings for EFS, could you attach full output? (use lslog utility with parameters "ec" - ./lslog -ec) Thanks Edited March 28, 2022 by kurco Link to comment Share on other sites More sharing options...
fajarbagus 0 Posted March 28, 2022 Author Share Posted March 28, 2022 the following is the status of the eset agent era Link to comment Share on other sites More sharing options...
ESET Staff kurco 10 Posted March 28, 2022 ESET Staff Share Posted March 28, 2022 Hi, so for first sight it looks OK for both product, could you please collect logs and send it to me by private message? I will check them and try to identify cause of your issue. Server Security logs -> https://help.eset.com/essl/9/en-US/collect_logs.html?zoom_highlightsub=collect+logs (execute mentioned script and attach output) Agent logs -> https://help.eset.com/protect_install/90/en-US/diagnostic_tool.html?zoom_highlightsub=logs (execute DiagnosticAgent and attach output) Thanks Link to comment Share on other sites More sharing options...
fajarbagus 0 Posted March 28, 2022 Author Share Posted March 28, 2022 we send logs from eset file security and logs from era agent efs_logs.zip RemoteAdministratorAgentDiagnostic20220328T085117.zip Link to comment Share on other sites More sharing options...
ESET Staff kurco 10 Posted March 28, 2022 ESET Staff Share Posted March 28, 2022 Hi, I have checked logs and according what I have seen there, Server Security isn't running correctly, therefore Management Agent can't connect to it and reports error in yours EP. Plenty errors and crashes there. I would suggest to report this directly through eset support with attached logs. Regards, Link to comment Share on other sites More sharing options...
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