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Error Messages


Megachip
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Could someone please explain the following error messages?

<SESSION_ERROR> CCServiceRoutine(HandleClient): Failed client handling, code: 3
<SESSION_ERROR> CCServiceRoutine(HandleClient): Failed client handling, code: 5
<SESSION_ERROR> CCServiceRoutine(HandleClient): Failed client handling, code: 21
<SESSION_ERROR> CCServiceRoutine(HandleClient): Failed client handling, code: 22
Thanks a lot Edited by Megachip
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Hi,

 

 

This happens for every or only one/some clients? If only 1 or some of them - try to delete them and recreate.

Also, upgrade to newest version of ERA & client (if not already).

 

 

Best

Tomo

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This happens for every or only one/some clients? If only 1 or some of them - try to delete them and recreate.

Also, upgrade to newest version of ERA & client (if not already).

Happens on some computers. Latest ERA is running. Client Versions differ.

 

The more interesting questions is, what tell me this error messages, not how to work around them. 

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Maybe it would be best to collect ERA and two-three client's logs (LogCollector) and open support ticket at ESET:

 

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2785

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3466

 

Send them as much info as possible, much more than here :)

 

Are problems with machines connected to program version on clients?

What error ERA console displays?

etc...

 

Best

Tomo

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Maybe it would be best to collect ERA and two-three client's logs (LogCollector) and open support ticket at ESET:

Ticket is already open

Looks ESET also didn't know what their own errors mean ^^

Have 2 tickets (an old one and a new one) and in non of them eset told me what theres errors mean :/

 

Do you think logging to syslog will be more understandable? I think the messages will be the same

  

Are problems with machines connected to program version on clients?

no

 

What error ERA console displays?

none.
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Are there any errors on clients machines at all in a first place? :) We did not discuss that before :)

If there are no errors on ERA plus no errors on affected clients - could be some log interesting only to developer...

 

> ...

> Do you think logging to syslog will be more understandable? I think the messages will be the same

> ...

 

From my experience - the more log files, the easier to solve problem.

 

"Better double than half"

(Old support's saying, 1822.)

 

 

Regards

Tomo

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