dimitrisohier 0 Posted March 15, 2022 Share Posted March 15, 2022 (edited) Bonjour, Je souhaiterais transférer la licence Cloud Office Security vers un nouveau compte. Sous une même adresse, nous avions regroupé plusieurs clients et donc plusieurs licences, nous détenons séparés chaque client sous un seul et propre compte EBA et donc Cloud Office Security. Nous avons déjà désactivé sous l'ancien nom, activer la licence ESET sous le nouvel EBA mais impossible de remettre la licence Cloud Office Security. Message d'erreur : Erreur : Le client est déjà enregistré dans ESET Cloud Office Security. D'avance merci pour vos contributions Machine translation: I would like to transfer the Cloud Office Security license to a new account. Under the same address, we had grouped several customers and therefore several licenses, we hold each customer separately under a single and own EBA account and therefore Cloud Office Security. We have already deactivated under the old name, activated the ESET license under the new EBA but unable to return the Cloud Office Security license. Error message: Error: Customer is already registered in ESET Cloud Office Security. Edited March 17, 2022 by Marcos Machine translation added Link to comment Share on other sites More sharing options...
ESET Staff product_manager_8 3 Posted March 17, 2022 ESET Staff Share Posted March 17, 2022 Hi there, in your old account, did you unregister the tenant in the settings by selecting the tenant and clicking remove? That would also free up the licenses and you should be able to re-register under different a different account. If that does not help, feel free to message me directly with the screenshot of the error and the name of your tenant (domain). Link to comment Share on other sites More sharing options...
dimitrisohier 0 Posted March 18, 2022 Author Share Posted March 18, 2022 Thanks for your reply, I did it and its work ... Good Link to comment Share on other sites More sharing options...
ESET Staff product_manager_8 3 Posted March 18, 2022 ESET Staff Share Posted March 18, 2022 you´re very welcome Thank you for using our products Link to comment Share on other sites More sharing options...
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