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Transfer license Cloud Office Security


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Bonjour,

Je souhaiterais transférer la licence Cloud Office Security vers un nouveau compte.

Sous une même adresse, nous avions regroupé plusieurs clients et donc plusieurs licences, nous détenons séparés chaque client sous un seul et propre compte EBA et donc Cloud Office Security. Nous avons déjà désactivé sous l'ancien nom, activer la licence ESET sous le nouvel EBA mais impossible de remettre la licence Cloud Office Security.

Message d'erreur :  Erreur : Le client est déjà enregistré dans ESET Cloud Office Security.

D'avance merci pour vos contributions

 

Machine translation:

I would like to transfer the Cloud Office Security license to a new account.

Under the same address, we had grouped several customers and therefore several licenses, we hold each customer separately under a single and own EBA account and therefore Cloud Office Security. We have already deactivated under the old name, activated the ESET license under the new EBA but unable to return the Cloud Office Security license.

Error message: Error: Customer is already registered in ESET Cloud Office Security.

Edited by Marcos
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  • Marcos changed the title to Transfer license Cloud Office Security
  • ESET Staff

Hi there,

in your old account, did you unregister the tenant in the settings by selecting the tenant and clicking remove?  That would also free up the licenses and you should be able to re-register under different a different account.

If that does not help, feel free to message me directly with the screenshot of the error and the name of your tenant (domain).

 

image.png

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