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ESET Encryption- Couldn't find a bootable OS error


Mr.Gains
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Surface Pro 7+

20H2

ESET Endpoint Security 9.0.2032.6    
ESET Management Agent 9.0.1141.0    
ESET Full Disk Encryption 1.3.1.25    

First time experiencing this error after attempting to do the "computer restart is required to initiate Safe start to check hardware and firmware compatibility and perform initialization." step after installing ESET onto the device. After the reboot, I've received a black screen with only this at the top left screen "Start PXE over IPv4", and "Couldn't find a bootable operating system. Check the boot configuration to try to fix this". We've tried the first two steps, but don't have enough time to do the 3rd step : https://support.microsoft.com/en-us/topic/surface-turns-on-and-shows-couldn-t-find-a-bootable-operating-system-b8e6c5b8-7b09-81bb-bfd9-bc118930439c .This has happened to two new devices in a row that we are trying to send out, and now resorting to use an older machine.

Is there a workaround to this problem?

 

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  • ESET Staff

Hi @Mr.Gains,

It very much sounds like you are running into an issue we have documented here: https://support.eset.com/en/kb7132-use-eset-endpoint-encryption-with-microsoft-surface-devices#FDE regarding MS Surface Pro 7+ running into a Boot Configuration issue during Safe Start.

Thank you,

Kieran

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  • ESET Staff
Just now, Mr.Gains said:

Thank you Kstainton! I will update here if I run into anymore related issues.

Of course, thank you very much.

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