slarkins 3 Posted March 8 Share Posted March 8 Trying to download legacy license file via the Eset business account....gives me an error when i click download...how can i get a legacy license file to use for a short period of time on my older products while i am transitioning over to latest AV versions? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 817 Posted March 9 ESET Moderators Share Posted March 9 Hello @slarkins, What exact error do you get? Which ESET legacy product / which version do you need to use? Peter Link to comment Share on other sites More sharing options...
slarkins 3 Posted March 9 Author Share Posted March 9 (edited) When i click on Download legacy license...it goes to Application error Something went wrong, please try again later or contact support. I need 2 license files..one for AV endpoint and other for WIndows file server...need to load in to my ERA 5.2 console... I have 6 endpoints (mostly servers) that i am retiring in the next few weeks...that i dont want to mess around with uninstalling and reinstalling new version....my license expires 3/22/2022....i realize that definitions stopped months ago but i am afraid if the license expires....i will lose more functionality...such as access to ERA server or the endpoint just outright quit realtime Edited March 9 by slarkins Link to comment Share on other sites More sharing options...
slarkins 3 Posted March 11 Author Share Posted March 11 (edited) Still cant download this is url clicking download goes to https://eba.eset.com/error/GeneralError Edited March 11 by slarkins Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 817 Posted March 15 ESET Moderators Share Posted March 15 Hello @slarkins, you mentioned ERA 5.2 so I assume the endpoints to be managed are of generation 5 too, those are already in End of life https://support.eset.com/en/kb3592-is-my-eset-product-supported-eset-end-of-life-policy-business-products To be honest, I'm not sure if those legacy license files are even being generated by the licensing system. If I recall correctly ERA 5 can manage 2 endpoints / servers without the license. Peter Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 428 Posted March 15 ESET Staff Share Posted March 15 @slarkins Hello, license files are still being generated. Can you please share the information about: Your public license ID Which product you are trying to generate "legacy license file" for? You need it only for the following products: ESET Remote Administrator - file "unlocks" capability to manage clients remotely ESET Mail Security (exchange / domino)- file unlocks "mail protection" and carries information about how many mailboxes you can protect ESET File Security - it unlocks "mirror" functionality, otherwise it is not needed For any other purpose, you just need "username and password" which you should be able to display, via EBA: Link to comment Share on other sites More sharing options...
slarkins 3 Posted March 15 Author Share Posted March 15 I dont want to post that info here....how do i get it to you via email or PM? Link to comment Share on other sites More sharing options...
slarkins 3 Posted March 15 Author Share Posted March 15 Just sent you a PM with info you requested Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 817 Posted March 16 ESET Moderators Share Posted March 16 13 hours ago, slarkins said: Just sent you a PM with info you requested Thank you, you already should have the reply. Peter Link to comment Share on other sites More sharing options...
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