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ees for mac - keychain empty after reboot


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Hi there,

we use ees 6.11.1.0 for mac, deployed with jamf pro®.

All necessary configuration profiles are deployed to the clients, before ees is deployed.

At this time, I get some messages from our employees, the their keychain was cleared, after the rebooted their clients.

I found an article, that ees version 10.x did have this issue and it should be fixed in later versions.

Does anyone know this problem, too ?

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29 minutes ago, NOVELLUS said:

I found an article, that ees version 10.x did have this issue and it should be fixed in later versions.

The latest version of ESET Endpoint Security for Mac is v6 so the above doesn't make sense. Please clarify.

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Hello Marcos,
thank you for your reply. My fault, thank you for opening my eyes 

Meanwhile, I got a response from one of our affected users.
Because of this feedback, I think, I can say, that ESET is not the cause for this behavior. The cause seems to be the update from MacOS 11 to MacOS 12. Something seems to went wrong while the update was running.

Our employee told me, that he had to log in with his Apple-ID after every new boot of his Mac. While the login process, he was able to see, that the keychain was changed. It seems, that he got a new keychain at every logon with his Apple-ID.
He did a reset of his Mac and a fresh installation with MacOS 12 and after that, he installed ESET EES (Version 6.11.1.0) via our software deployment Jamf. Since that time, his keychain stayed unchanged.

In summary, you can say, the case is solved.

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