PSobota 0 Posted February 8, 2022 Share Posted February 8, 2022 Hello, We installed ESET on MacOS 12.x via Jamf,and after some time some endpoints have problem with web protect, how we can troubleshoot it ? System extension required for Web and Email protection was not loaded because of error. Try to restart macOS or reinstall the product. Br, Przemysław Sobota Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted February 8, 2022 Administrators Share Posted February 8, 2022 Do you have a VPN installed? Does uninstalling ESET Endpoint and installing it from scratch make a difference? Link to comment Share on other sites More sharing options...
PSobota 0 Posted February 9, 2022 Author Share Posted February 9, 2022 ESET VPN ? I do have FortiClient VPN Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted February 9, 2022 Administrators Share Posted February 9, 2022 Does reinstalling ESET after installing FortiClient VPN resolve the issue? Link to comment Share on other sites More sharing options...
PSobota 0 Posted February 9, 2022 Author Share Posted February 9, 2022 Problem appears on workstations without FortiClient VPN , how we can look for details in some logs ? any tip ? Link to comment Share on other sites More sharing options...
NOVELLUS 0 Posted February 17, 2022 Share Posted February 17, 2022 On 2/8/2022 at 2:39 PM, PSobota said: Hello, We installed ESET on MacOS 12.x via Jamf,and after some time some endpoints have problem with web protect, how we can troubleshoot it ? System extension required for Web and Email protection was not loaded because of error. Try to restart macOS or reinstall the product. Br, Przemysław Sobota Hi, we face the same issue. But not on all clients. ESET ees is deployed with Jamf Pro ® , too. The necessary configuration profiles are on the client, too. At this time, I cannot find out, where the root cause is. I would be glad to get some hints. Link to comment Share on other sites More sharing options...
NOVELLUS 0 Posted February 17, 2022 Share Posted February 17, 2022 (edited) On 2/8/2022 at 3:13 PM, Marcos said: Do you have a VPN installed? Does uninstalling ESET Endpoint and installing it from scratch make a difference? We have cisco anyconnect VPN installed on all clients. The issue is faced on some, but not on all clients. No matter, If the cisco VPN client is running or not. We removed ees from the affected systems and re installed ees, again. the issue still is present Edited February 17, 2022 by NOVELLUS added some informations Link to comment Share on other sites More sharing options...
Startin 0 Posted February 22, 2022 Share Posted February 22, 2022 (edited) We have the same issue. Eset installed via Jamf Pro. We also tried to uninstall it and install it again (via Jamf). Didn't help. Edited February 22, 2022 by Startin Link to comment Share on other sites More sharing options...
Administrators Marcos 4,551 Posted February 22, 2022 Administrators Share Posted February 22, 2022 Please collect logs as per https://support.eset.com/en/kb3404 and open a support ticket with your local ESET distributor. Link to comment Share on other sites More sharing options...
NOVELLUS 0 Posted February 24, 2022 Share Posted February 24, 2022 Here are some further informations : In some rare cases, the "VPN connection ESET" is not running after the installation of ESET EES was finished. The needed system extensions are configured and active. With a uninstallation , reboot of the client, new installation (via Jamf) and reboot, we can solve this issue. We uninstall ESET with the ESET uninstall setup that is included in the ESET-ees_osx_en.dmg. Link to comment Share on other sites More sharing options...
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