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Eset file security windows activation error ECP.20019 / ECP.3 / ACT.260


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On windows 2012 or 2016, eset security file server windows with ESMC PROTECT console, activation process failed

 

When i try to do it manually  i have the error "ECP.3" with eset buissness account and valid license,  "ECP.20019" error with the eset key licence, and when i generate offline licence file "ACT.260" error.

I am on ESET Server Security 8.0.12010.0 with ESET Management Agent 9.0.1141.0, a fortigate whitch allow traffic to https://edf.eset.com/edf

And the tool

"ActivationTroubleshooter.Exe" said

Verify chain test: [LocalMachine]error:
Problem detected!
    Diagnostic info for developers:
    LastApiError: 0x00000000
    Faulting function: 0
    chainTrust: 0x00000001
        0x00000001: This certificate or one of the certificates in the certificate chain is not time valid.

and give me the correct chain for edf.eset.com certificate

 

Do you have any idea for solve this issue ? Thanks

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ECP.20019 means http connection interrupted. Sounds like Fortigate could be the culprit. Try creating exclusions for ESET servers so that the communication with ESET's servers is not filtered:
https://support.eset.com/en/kb332

Should the problem persist, please open a support ticket for further troubleshooting.

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