NGOUDOT 0 Posted February 3, 2022 Share Posted February 3, 2022 On windows 2012 or 2016, eset security file server windows with ESMC PROTECT console, activation process failed When i try to do it manually i have the error "ECP.3" with eset buissness account and valid license, "ECP.20019" error with the eset key licence, and when i generate offline licence file "ACT.260" error. I am on ESET Server Security 8.0.12010.0 with ESET Management Agent 9.0.1141.0, a fortigate whitch allow traffic to https://edf.eset.com/edf And the tool "ActivationTroubleshooter.Exe" said Verify chain test: [LocalMachine]error: Problem detected! Diagnostic info for developers: LastApiError: 0x00000000 Faulting function: 0 chainTrust: 0x00000001 0x00000001: This certificate or one of the certificates in the certificate chain is not time valid. and give me the correct chain for edf.eset.com certificate Do you have any idea for solve this issue ? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,606 Posted February 3, 2022 Administrators Share Posted February 3, 2022 ECP.20019 means http connection interrupted. Sounds like Fortigate could be the culprit. Try creating exclusions for ESET servers so that the communication with ESET's servers is not filtered:https://support.eset.com/en/kb332 Should the problem persist, please open a support ticket for further troubleshooting. Link to comment Share on other sites More sharing options...
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