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Issues with reporting to ESET PROTECT

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I'm going to chime in here, 
a machine in the org is on Windows 10 Pro  21h2 - 19044.1503 - for some reason ESET PROTECT can't identify anything on the system, not Windows platform, nothing. 
Conenction seems to be good, but it won't grab any policies \ dynamic groups for auto deployment as ESET Can't grab any details on the computer. 
This computer is a desktop Core i7-5860k (6 core) - one of 11 computers,. yet, the only one with this build (can't go back on it. ) 

any ideas what it could be? or how we can resolve it? 



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Please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log from the machine.

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