a2wa2 0 Posted January 26 Share Posted January 26 Dear friends Today I face with the eset push notification service cannot be reached and it is so annoying .all of the ports and services on eset.com are allowed on my firewall and router. I have version 9 endpoint security on my clients for 3 months. suddenly,today I face this notification on the client side and there is no alert on my eset protect console. I restart my clients many times but this notification not disappear and it is so annoying on the clients side and it pop up every 30 minutes. what should I do to solve this? my eset protect version is 8.0.1258.0 and endpoint security version is 9.0.2032.6. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,187 Posted January 26 Administrators Share Posted January 26 Do these clients connected to the Internet through an HTTP Proxy? If so, is it the Apache HTTP Proxy on Linux? In that case please follow the instructions at https://help.eset.com/protect_deploy_va/90/en-US/enable_apache_http_proxy.html: If you get the EPNS service servers are not accessible Web Console error, follow these steps to disable the connection timeout limits: 1.Create a configuration file reqtimeout.conf:sudo touch /etc/httpd/conf.d/reqtimeout.conf 2.Open the file in a text editor:nano /etc/httpd/conf.d/reqtimeout.conf 3.Type this setting into the file:RequestReadTimeout header=0 body=0 4.Save the changes a close the file: CTRL+X > type Y > press Enter 5.Open the httpd.conf file:nano /etc/httpd/conf/httpd.conf 6.Add the following line at the end:IncludeOptional conf.d/reqtimeout.conf 7.Save the changes a close the file: CTRL+X > type Y > press Enter 8.Restart the Apache HTTP Proxy service:systemctl restart httpd Quote Link to comment Share on other sites More sharing options...
a2wa2 0 Posted January 27 Author Share Posted January 27 yes they connect to internet through http proxy but my console and apache are located in windows server .these commands are for linux server Quote Link to comment Share on other sites More sharing options...
Diego Alfaro 0 Posted April 1 Share Posted April 1 Dear a2wa2, were you able to solve the problem? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,187 Posted April 1 Administrators Share Posted April 1 3 hours ago, Diego Alfaro said: Dear a2wa2, were you able to solve the problem? Are you having the issue discussed in this topic? Do clients connect directly to the Internet or through a proxy server? If the latter, do you use Apache HTTP proxy provided with ESET Protect? Is it installed on a Windows machine or Linux / ESET virtual appliance? Quote Link to comment Share on other sites More sharing options...
a2wa2 0 Posted April 6 Author Share Posted April 6 Dear Marcos My clients are directly connect to the internet but their received their module update from ESET protect update server. and my ESET server is located on windows machine . Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,187 Posted April 6 Administrators Share Posted April 6 Do you have Apache HTTP proxy installed on the Windows server with ESET PROTECT? ESET PROTECT itself does not provide update files for clients. Quote Link to comment Share on other sites More sharing options...
a2wa2 0 Posted April 6 Author Share Posted April 6 yes I have installed Apache HTTP proxy on windows server that has ESET protect. Quote Link to comment Share on other sites More sharing options...
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