Jump to content

the eset push notification service servers cannot be reached


a2wa2
 Share

Recommended Posts

Dear friends

Today I face with the eset push notification service cannot be reached and it is so annoying .all of the ports and services on eset.com are allowed on my firewall and router.

I have version 9 endpoint security on my clients for 3 months. suddenly,today I face this notification on the client side and there is  no alert on my eset protect console. I restart my clients many times but this notification not disappear and it is so annoying on the clients side and it pop up every 30 minutes. what should I do to solve this?

my eset protect version is 8.0.1258.0 and endpoint security version is 9.0.2032.6.

44F7F609.PNG

Link to comment
Share on other sites

  • Administrators

Do these clients connected to the Internet through an HTTP Proxy? If so, is it the Apache HTTP Proxy on Linux? In that case please follow the instructions at https://help.eset.com/protect_deploy_va/90/en-US/enable_apache_http_proxy.html:

If you get the EPNS service servers are not accessible Web Console error, follow these steps to disable the connection timeout limits:

1.Create a configuration file reqtimeout.conf:
sudo touch /etc/httpd/conf.d/reqtimeout.conf

2.Open the file in a text editor:
nano /etc/httpd/conf.d/reqtimeout.conf

3.Type this setting into the file:
RequestReadTimeout header=0 body=0

4.Save the changes a close the file:
CTRL+X > type Y > press Enter

5.Open the httpd.conf file:
nano /etc/httpd/conf/httpd.conf

6.Add the following line at the end:
IncludeOptional conf.d/reqtimeout.conf

7.Save the changes a close the file:
CTRL+X > type Y > press Enter

8.Restart the Apache HTTP Proxy service:
systemctl restart httpd

Link to comment
Share on other sites

yes they connect to internet through http proxy but my console and apache are located in windows server .these commands are for linux server

Link to comment
Share on other sites

  • 2 months later...
  • Administrators
3 hours ago, Diego Alfaro said:

Dear a2wa2, were you able to solve the problem?

Are you having the issue discussed in this topic? Do clients connect directly to the Internet or through a proxy server? If the latter, do you use Apache HTTP proxy provided with ESET Protect? Is it installed on a Windows machine or Linux / ESET virtual appliance?

Link to comment
Share on other sites

Dear Marcos

My clients are directly connect to the internet but their received their module update from ESET protect update server. and my  ESET server is located on windows machine .

Link to comment
Share on other sites

  • Administrators

Do you have Apache HTTP proxy installed on the Windows server with ESET PROTECT? ESET PROTECT itself does not provide update files for clients.

Link to comment
Share on other sites

yes I have installed Apache HTTP proxy on windows server that has ESET protect.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...