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the eset push notification service servers cannot be reached


a2wa2
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Dear friends

Today I face with the eset push notification service cannot be reached and it is so annoying .all of the ports and services on eset.com are allowed on my firewall and router.

I have version 9 endpoint security on my clients for 3 months. suddenly,today I face this notification on the client side and there is  no alert on my eset protect console. I restart my clients many times but this notification not disappear and it is so annoying on the clients side and it pop up every 30 minutes. what should I do to solve this?

my eset protect version is 8.0.1258.0 and endpoint security version is 9.0.2032.6.

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Do these clients connected to the Internet through an HTTP Proxy? If so, is it the Apache HTTP Proxy on Linux? In that case please follow the instructions at https://help.eset.com/protect_deploy_va/90/en-US/enable_apache_http_proxy.html:

If you get the EPNS service servers are not accessible Web Console error, follow these steps to disable the connection timeout limits:

1.Create a configuration file reqtimeout.conf:
sudo touch /etc/httpd/conf.d/reqtimeout.conf

2.Open the file in a text editor:
nano /etc/httpd/conf.d/reqtimeout.conf

3.Type this setting into the file:
RequestReadTimeout header=0 body=0

4.Save the changes a close the file:
CTRL+X > type Y > press Enter

5.Open the httpd.conf file:
nano /etc/httpd/conf/httpd.conf

6.Add the following line at the end:
IncludeOptional conf.d/reqtimeout.conf

7.Save the changes a close the file:
CTRL+X > type Y > press Enter

8.Restart the Apache HTTP Proxy service:
systemctl restart httpd

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yes they connect to internet through http proxy but my console and apache are located in windows server .these commands are for linux server

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  • 2 months later...
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3 hours ago, Diego Alfaro said:

Dear a2wa2, were you able to solve the problem?

Are you having the issue discussed in this topic? Do clients connect directly to the Internet or through a proxy server? If the latter, do you use Apache HTTP proxy provided with ESET Protect? Is it installed on a Windows machine or Linux / ESET virtual appliance?

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Dear Marcos

My clients are directly connect to the internet but their received their module update from ESET protect update server. and my  ESET server is located on windows machine .

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Do you have Apache HTTP proxy installed on the Windows server with ESET PROTECT? ESET PROTECT itself does not provide update files for clients.

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yes I have installed Apache HTTP proxy on windows server that has ESET protect.

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  • 1 month later...

Facing same issue after 9.0.2046.0 update on clients.. @Marcos please support 

We are using Virtual appliance with HTTPD. 

Have disabled the connection timeout limits but still there is alert 

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Please check if Apache http proxy is configured as per https://help.eset.com/protect_install/90/en-US/http_proxy_installation_linux.html, especially that httpd.conf contains a line with the AllowCONNECT directive and all these ports (especially make sure that 53535 is listed there):

AllowCONNECT 443 563 2222 8883 53535

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  • 2 weeks later...

Hi Marcos,

above mentioned ports are listed in HTTPD Conf. file. but still its showing alerts " ESET Push Notification server cannot be reached" on web console. port 8883 and 443 also allowed on firewall.

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I'd recommend opening a support ticket for further troubleshooting to make sure that the case is properly tracked. You can collect logs by enabling advanced logging under Help and support on an endpoint, then reboot the machine and wait until the error is reported. At the same time try to capture the network communication into a pcap file using tcpdump. The logs as well as httpd.conf from the appliance should be requested by customer care.

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  • 3 weeks later...

I'm receiving the same message, along with an exhortation to "allow access to ESET Push Notification Service servers on firewall".  When I click on the link, I get to a list of IP addresses. That's it.  Like I, an utterly non-technical accountant, am supposed to know what to do with them.   No explanations or instructions at all.  Also, I don't have a firewall.  I use a VPN from time-to-time, but that hasn't been activated today.

I'm stuck with this program for another year but will be moving to something layman-friendly at the end of it.  You want to sell to non-technical folks for use on their home computers, you should be ready to make trouble-shooting a bit more layman-user-friendly.  :(

In the meantime, if anyone can provide some advice, I have no idea how long tech support will take to respond, I've a ton of work to do and am a bit nervous about working on my computer without anti-virus protection. 

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ESET works out of the box, you just enter your license key and that's it. If you are getting an error related to EPNS, something must be blocking the communication with epns.eset.com. Unfortunately you didn't mention what ESET product you use so we don't know if you use the ESET firewall or a 3rd party one, e.g. Windows Defender firewall integrated in Windows.

Please create a new topic for each issue and provide logs collected as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive in the forum topic.
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