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Purchased ESET Smart Security Premium, can't use it.

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I had NOD 32 but needed to renew.  It won't let me open ESET for some reason. I click to open but nothing happens.  It won't let me install the new version as it says its already installed.  I try to remove the program but for some reason it states I don't have permission.  I am the sole owner of this program so it doesn't make sense.


Need help. I bought a 2 year subscription 3 days ago and have yet to be able to use it.


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