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ESET Internet Security 14.2.24.0 can't update to 15.0.21.0


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My ESET Internet Security won't upgraded to newer product version 15.0.21.0 despite that I :-

  • Press Accept (EULA) and update button and,
  • Press update product now button.

It did not update

  • Use Check for updates (force method)

Nothing happen

It there something I missed?

Appreciate some help.

-Rich

Windows 10 Home V. 21H2

ESET Internet Security 14.2.24.0

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40 minutes ago, Rich said:

My ESET Internet Security won't upgraded to newer product version 15.0.21.0 despite that I :-

  • Press Accept (EULA) and update button and,
  • Press update product now button.

It did not update

  • Use Check for updates (force method)

Nothing happen

It there something I missed?

Appreciate some help.

-Rich

Windows 10 Home V. 21H2

ESET Internet Security 14.2.24.0

Not sure if it's the same but I've seen people having trouble in the past and it was apparently related to compatability issues.

Have you used Eset for years. From what I can remember an issue recently causing program updates to fail occurred if they had upgraded multiple times and once had a really old version e.g. they upgraded from version 10 to 11, 11 to 12 and so on. Something appeared to remain From an old version causing issues.

From what I remember the solution was to backup any custom changes, remove eset via the uninstaller (link bellow) and then reinstall the newer version. The issue then shouldn't exist again with future upgrades.

https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool

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Some program update issues were fixed in v15. For now please install v15 on top of the existing version. Upgrade to newer versions should be smooth then.

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14 hours ago, Marcos said:

Some program update issues were fixed in v15. For now please install v15 on top of the existing version. Upgrade to newer versions should be smooth then.

Hi,

Do you mean that I download the V.15 from your website and just install (haven't try it yet) on top of V.14?

 

-Rich

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3 hours ago, Rich said:

Do you mean that I download the V.15 from your website and just install (haven't try it yet) on top of V.14?

yes, it will upgrade your currently installed version just fine.
here's the 32 bit link and 64 bit. choose according to your OS architecture.

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20 hours ago, shocked said:

yes, it will upgrade your currently installed version just fine.
here's the 32 bit link and 64 bit. choose according to your OS architecture.

Hi Marcos & Shocked

Thank you for your reply and the work around.

Regards,

-Rich

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