Rich 0 Posted January 11, 2022 Share Posted January 11, 2022 My ESET Internet Security won't upgraded to newer product version 15.0.21.0 despite that I :- Press Accept (EULA) and update button and, Press update product now button. It did not update Use Check for updates (force method) Nothing happen It there something I missed? Appreciate some help. -Rich Windows 10 Home V. 21H2 ESET Internet Security 14.2.24.0 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 359 Posted January 12, 2022 Most Valued Members Share Posted January 12, 2022 40 minutes ago, Rich said: My ESET Internet Security won't upgraded to newer product version 15.0.21.0 despite that I :- Press Accept (EULA) and update button and, Press update product now button. It did not update Use Check for updates (force method) Nothing happen It there something I missed? Appreciate some help. -Rich Windows 10 Home V. 21H2 ESET Internet Security 14.2.24.0 Not sure if it's the same but I've seen people having trouble in the past and it was apparently related to compatability issues. Have you used Eset for years. From what I can remember an issue recently causing program updates to fail occurred if they had upgraded multiple times and once had a really old version e.g. they upgraded from version 10 to 11, 11 to 12 and so on. Something appeared to remain From an old version causing issues. From what I remember the solution was to backup any custom changes, remove eset via the uninstaller (link bellow) and then reinstall the newer version. The issue then shouldn't exist again with future upgrades. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted January 12, 2022 Administrators Share Posted January 12, 2022 Some program update issues were fixed in v15. For now please install v15 on top of the existing version. Upgrade to newer versions should be smooth then. Link to comment Share on other sites More sharing options...
Solution Rich 0 Posted January 12, 2022 Author Solution Share Posted January 12, 2022 14 hours ago, Marcos said: Some program update issues were fixed in v15. For now please install v15 on top of the existing version. Upgrade to newer versions should be smooth then. Hi, Do you mean that I download the V.15 from your website and just install (haven't try it yet) on top of V.14? -Rich Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted January 13, 2022 Most Valued Members Share Posted January 13, 2022 3 hours ago, Rich said: Do you mean that I download the V.15 from your website and just install (haven't try it yet) on top of V.14? yes, it will upgrade your currently installed version just fine. here's the 32 bit link and 64 bit. choose according to your OS architecture. Link to comment Share on other sites More sharing options...
Rich 0 Posted January 13, 2022 Author Share Posted January 13, 2022 20 hours ago, shocked said: yes, it will upgrade your currently installed version just fine. here's the 32 bit link and 64 bit. choose according to your OS architecture. Hi Marcos & Shocked Thank you for your reply and the work around. Regards, -Rich Link to comment Share on other sites More sharing options...
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