mmart 0 Posted January 11, 2022 Share Posted January 11, 2022 Hello I get error Error accessing network share c:\users\public\desktop during Eset Server Security install. I can only abort install. Windows Server 2012 R2. Directory exists and it's accesible. How can i fix it ? Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted January 11, 2022 Most Valued Members Share Posted January 11, 2022 22 minutes ago, mmart said: Hello I get error Error accessing network share c:\users\public\desktop during Eset Server Security install. I can only abort install. Windows Server 2012 R2. Directory exists and it's accesible. How can i fix it ? Try to move the installer to a different folder that isn't shared , like a local drive. Link to comment Share on other sites More sharing options...
mmart 0 Posted January 11, 2022 Author Share Posted January 11, 2022 (edited) i run installer from local drive Edited January 11, 2022 by mmart Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted January 11, 2022 Administrators Share Posted January 11, 2022 Please create a Procmon log from installation, then collect also logs with ESET Log Collector and provide both for perusal. Link to comment Share on other sites More sharing options...
mmart 0 Posted January 12, 2022 Author Share Posted January 12, 2022 log files. ELC_logs.zip Logfile.zip Link to comment Share on other sites More sharing options...
mmart 0 Posted January 21, 2022 Author Share Posted January 21, 2022 up Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted January 21, 2022 Administrators Share Posted January 21, 2022 Looks like the install log is not from the same time as the Procmon log. In install.log, there is a record:[10:49:59:018]: Product: ESET Server Security -- Blad 1606. Brak dostepu do lokalizacji sieciowej C:\Users\Public\Desktop However, in the Procmon log there is no reference to the desktop folder and the time 13:56 doesn't match the time in install.log even when considering the time zone (UTC+1). Please check if the user that you are installing ESET under is in the group Administrators and that the Administrators group has full permissions to C:\Users\Public\Desktop. You can also try installing ESET from a different folder, e.g. from c:\install. Link to comment Share on other sites More sharing options...
mmart 0 Posted January 24, 2022 Author Share Posted January 24, 2022 I'm instaling as Administrator but from RDP. Install is located in c:\tmp folder Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted January 24, 2022 Administrators Share Posted January 24, 2022 The msi installer was run from G:\Users\Administrator\AppData\Local\Temp\2\eset\bts.session\32e55cf9-0025-4272-99bd-f4a9dd0d8c9d\.pkg\1\efsw_nt64.msi. I assume you didn't install efsw_nt64.msi directly but probably used an all-in-one installer. If necessary, uninstall EFSW, reboot the server, download an ESET Server Security installer and run it from a folder on drive C:, e.g. from c:\temp The current desktop folder points to the public folder which has some permission issues according to the error returned.: Adding DESKTOPDIR property. Its value is ' C:\Users\Public\Desktop\'. Product: ESET Server Security -- Błąd 1606. Brak dostępu do lokalizacji sieciowej C:\Users\Public\Desktop\. Link to comment Share on other sites More sharing options...
mmart 0 Posted January 26, 2022 Author Share Posted January 26, 2022 C and G are local drives, i moved all profiles to g: drive. Unstalled Eset Agent , rebooted server and same problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted January 26, 2022 Administrators Share Posted January 26, 2022 Could you try uninstalling ESET and installing the latest version from scratch? If necessary, use the ESET Uninstall tool in safe mode. Maybe the change of the profiles folder causes issues to Windows installer which reports: Brak dostepu do lokalizacji sieciowej C:\Users\Public\Desktop Link to comment Share on other sites More sharing options...
mmart 0 Posted January 26, 2022 Author Share Posted January 26, 2022 C:\Users\Public\Desktop exists and Administrator has full access to it Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted January 26, 2022 Administrators Share Posted January 26, 2022 I'm just telling what the log says about the cause of the error. I recall there are also msiexec threads that run in the local system account during installation so maybe this is where it is failing. Please try my advice above. Also make sure the folder has full control for the system account granted: Link to comment Share on other sites More sharing options...
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