Aramis2705 0 Posted January 9, 2022 Share Posted January 9, 2022 Hello, I have Eset Internet Security version 15 on all my PCs except 1. I need to install software which is detected as false / positive. On the PC where there is no ESET, no worries, I deactivate the antivirus and everything works. On the other hand, on all those where there is Eset, he refuses to settle down. Even if I turn off Eset, it still detects this software. If I put this software as an exception, it is detected anyway (during installation it downloads files which should also be installed). In addition it deletes my executable and I have to copy it over and over again. Is there a way to completely disable Eset without uninstalling it? Many thanks in advance for your help Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted January 9, 2022 Administrators Share Posted January 9, 2022 First of all, we'd recommend consulting the detection with an ESET expert to make sure that it's safe to create a detection exclusion, especially if the files are not detected as potentially unwanted or unsafe. That said, please provide logs collected with ESET Log Collector for a start. Link to comment Share on other sites More sharing options...
Aramis2705 0 Posted January 10, 2022 Author Share Posted January 10, 2022 Hello, Thank you Marcos for the answer. As requested, I am attaching the logs for this day. I will try to be more specific (sorry, but my English is not very good). My application launches when I deactivate Eset, but it launches a powershell script that hi seems to contain a trojan and Eset blocks everything despite being stopped. I wish this script could do its job without getting blocked by eset. What option should I change in eset so that it is momentarily, truly and completely stopped. Many thanks in advance for your help. eis_logs.zip Link to comment Share on other sites More sharing options...
ESET Insiders yeoldfart 143 Posted January 10, 2022 ESET Insiders Share Posted January 10, 2022 Read this it should solve your issue. Put it in the exceptions list https://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted January 10, 2022 Administrators Share Posted January 10, 2022 Despite the encryption being suspicious, we have decided to remove the detection. Link to comment Share on other sites More sharing options...
Aramis2705 0 Posted January 10, 2022 Author Share Posted January 10, 2022 Thanks yeoldfart, I try your solution but problem remain. Always this message even with Eset disabled. It looks like part of Eset is still active and I don't know how to turn it off. Sorry message is in French. When i clic on "fichier" i just have "script" Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted January 10, 2022 Administrators Share Posted January 10, 2022 You shouldn't turn off ESET. Rather wait a bit until the engine updates, then the file should not be detected. Link to comment Share on other sites More sharing options...
Aramis2705 0 Posted January 10, 2022 Author Share Posted January 10, 2022 Wait and see.... Thanks Marcos Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted January 10, 2022 Administrators Share Posted January 10, 2022 One more thing, enable HIPS and reboot the computer in order to be protected against new borne malware. Link to comment Share on other sites More sharing options...
Aramis2705 0 Posted January 11, 2022 Author Share Posted January 11, 2022 thanks for your advice 👍 Link to comment Share on other sites More sharing options...
Recommended Posts