j-gray 37 Posted January 5, 2022 Share Posted January 5, 2022 Looking in the EEI Agent logs, I'm seeing a bunch of the following errors: Error: License check failed. Request to ESET Endpoint Security/Antivirus failed. Error PERSEUS_UNKNOWN (5000) Can anyone shed some light on this error and/or how to fix it? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,168 Posted January 7, 2022 ESET Moderators Share Posted January 7, 2022 Hello @j-gray, do you have the EEI deployed on macOS? Peter Link to comment Share on other sites More sharing options...
j-gray 37 Posted January 7, 2022 Author Share Posted January 7, 2022 3 hours ago, Peter Randziak said: Hello @j-gray, do you have the EEI deployed on macOS? Peter @Peter Randziak Hi Peter. No, EEI is deployed on Windows Server. The Windows clients don't report any licensing errors. OS X clients are typically running the latest available versions of agent and AV and don't indicate any licensing errors in the EP Console. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 10, 2022 ESET Staff Share Posted January 10, 2022 Hello @j-gray. Reasoning is, that the current (old) version of the EEA / EES for Mac does not have the licensing callback implemented. Meaning, the EEI agent tries to contact EEA / EES, to verify it´s license, but the product can´t respond. This will be implemented in the Endpoint for Mac V7, which is currently in early access program. This does not have any impact on the product functionality. j-gray 1 Link to comment Share on other sites More sharing options...
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