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Apps can be unlocked without fingerprint


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Hi,

I have a problem with locking apps on my Samsung Galaxy S10+ with android v.11.

If I choose to unlock apps with PIN code and without using fingerprint,  it works perfectly : apps stay locked if my PIN code is not entered correctly.

But if I choose to unlock with PIN code AND using also fingerprint, then when I use an app, it's asked to put my fingerprint to unlock it, and if I choose "cancel" , the app is just unlocked and working, meanwhile I didn't put my fingerprint.

Do someone already have seen this ??

Thanks in advance for your help.

regards

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Please open a support ticket using the bult-in form and let logs to be submitted to ESET for perusal.

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Thank you Marcos, I have just send a ticket for assistance on the phone...   I hope there is a solution.

Regards

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