total 4 Posted December 31, 2021 Share Posted December 31, 2021 (edited) Hello, 3AR-V87-86H By mistake I input a wrong email address and I cannot receive request for "verify license ownership" Can you correct it , please ? Remove the "." between first and second name @gmail.com Edited December 31, 2021 by total Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 31, 2021 Administrators Share Posted December 31, 2021 The license is registered to cXXXXXX_bXXXXXXu@hotmail.com that the verification email was sent to. Link to comment Share on other sites More sharing options...
total 4 Posted December 31, 2021 Author Share Posted December 31, 2021 Never received it. Link to comment Share on other sites More sharing options...
total 4 Posted December 31, 2021 Author Share Posted December 31, 2021 I hit "resubmit" but nothing is coming in my inbox or junk mail Link to comment Share on other sites More sharing options...
total 4 Posted December 31, 2021 Author Share Posted December 31, 2021 9 hours ago, Marcos said: cXXXXXX_bXXXXXXu@hotmail.com This email address is correct and active, yet I did not receive any verification email; I hit "resubmit" several times , nothing arrived. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 31, 2021 Administrators Share Posted December 31, 2021 We see the emails as delivered: I'd recommend changing the registration email address, e.g. to a gmail one through the seller from whom you purchased your license. Link to comment Share on other sites More sharing options...
total 4 Posted December 31, 2021 Author Share Posted December 31, 2021 1 hour ago, Marcos said: We see the emails as delivered: I'd recommend changing the registration email address, e.g. to a gmail one through the seller from whom you purchased your license. The seller sold the license without registration. I downloaded the software , I input the key and I filled the required info: name, country, email, etc. Seller has nothing to do with this. Link to comment Share on other sites More sharing options...
total 4 Posted January 1, 2022 Author Share Posted January 1, 2022 So, any way to solve this issue? Can anyone "manually" confirm this license? It's been a week since I paid and not able to use this license..... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 1, 2022 Administrators Share Posted January 1, 2022 The license was issued by ESET Australia for a local promo, activation should not be possible outside Australia. As for changes in your license information, only the license issuer can amend it so please contact ESET Australia if you're from that region: https://www.eset.com/au/ Hope you'll understand that we cannot change registration email address just based on the public license ID for security reasons and that this has to be done by the license issuer. Link to comment Share on other sites More sharing options...
total 4 Posted January 1, 2022 Author Share Posted January 1, 2022 Hello Marcos, Thank you for your patience... but i do not get it : 1 hour ago, Marcos said: As for changes in your license information The 'license issuer" issued a licence, basically a number AUD4-W***-FF2M-M***-FCGF . There is no other information the issuer can amend. If I login om "My ESET" I get whatever you see in attachment; so license is VALID and PAID. It is an issue with ESET not being able to send a confirmation email. So, either you manually validate this license or provide a valid solution to the issue. It is not the "issuer" fault that ESET cannot send a validation email which I should receive. Link to comment Share on other sites More sharing options...
itman 1,659 Posted January 1, 2022 Share Posted January 1, 2022 I can't speak for Eset Romania eStore but there is currently an issue with Eset U.S. eStore e-mail verification processing. Even if you receive a verification e-mail, use of the provided verification link will result in a 404 cannot reach server error. Therefore, receipt of the verification e-mail is a moot point. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 1, 2022 Administrators Share Posted January 1, 2022 5 minutes ago, itman said: I can't speak for Eset Romania eStore but there is currently an issue with Eset U.S. eStore e-mail verification processing. Even if you receive a verification e-mail, use of the provided verification link will result in a 404 cannot reach server error. Therefore, receipt of the verification e-mail is a moot point. Haven't heard about this issue from users in our forum but I've asked colleagues from ESET LLC to comment on this. Anyways, the license ownership verification at ESET HOME is independent from e-store email verification. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 1, 2022 Administrators Share Posted January 1, 2022 17 minutes ago, total said: The 'license issuer" issued a licence, basically a number AUD4-W***-FF2M-M***-FCGF . There is no other information the issuer can amend. The issuer can change the registration email address. Since there's an issue with hotmail which doesn't deliver the verification email despite being sent out from our system and registered as delivered (but not opened obviously), I recommended to change your reg. email address to a gmail one which doesn't have such issues and the email would most likely be delivered without issues. 17 minutes ago, total said: It is not the "issuer" fault that ESET cannot send a validation email which I should receive. As explained, the problem seems to be with hotmail, hence I suggested to ask your license issuer to change your reg. license email to a gmail one which should work. Link to comment Share on other sites More sharing options...
itman 1,659 Posted January 1, 2022 Share Posted January 1, 2022 10 minutes ago, Marcos said: Haven't heard about this issue from users in our forum but I've asked colleagues from ESET LLC to comment on this. https://forum.eset.com/topic/30896-i-have-had-it-with-eset-na-license-purchase-procedures/ Link to comment Share on other sites More sharing options...
total 4 Posted January 2, 2022 Author Share Posted January 2, 2022 Hello Marcos, I decided to take a loss and move on. I bought another antivirus which went smooth , on all aspects. As a side note, I had a long time on-again-off-again relationship with ESET , but, one way or another I was disappointed each and every time. Thank you for your assistance and Happy New Year! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 2, 2022 Administrators Share Posted January 2, 2022 Don't know what's wrong with your hotmail account. I've created one myself and received a verification email in the Junk email folder: One more thing to note, if the ESET HOME account email address matches the license registration email address, no verification email is sent and the license is added instantly. A verification email is sent only if you add a license registered to a different email address to your ESET HOME account. Link to comment Share on other sites More sharing options...
total 4 Posted January 2, 2022 Author Share Posted January 2, 2022 3 hours ago, Marcos said: Don't know what's wrong with your hotmail account Nothing is wrong; I received an email from noreply@orders.eset.com , see attached , only the license confirmation email not. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 2, 2022 Administrators Share Posted January 2, 2022 3 hours ago, total said: Nothing is wrong; I received an email from noreply@orders.eset.com , see attached , only the license confirmation email not. While emails from the licensing system are sent out directly from ESET, ESET HOME emails are sent through an email delivery service, hence you may have received the license email but not the verification email. Our logs showed that the verification email was delivered: I've also made a test which showed that verification emails end up in the Junk email folder when sent to a hotmail.com address. Just trying to explain that the problem was not on ESET's part. Link to comment Share on other sites More sharing options...
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