wiledi 0 Posted December 27, 2021 Share Posted December 27, 2021 Hello, i have big problem with Eset Internet Security on desktop device. When I install the program PC is automatically restarting. I cannot work properly. Every time i try to turn on PC it automatically restart when desktop is reached. After uinstalling the Eset Internet Security desktop is working well and not restarting. I use Esset on other devices and i have problem only with one PC. Can you help with this issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted December 28, 2021 Administrators Share Posted December 28, 2021 Please start off by providing logs collected with ESET Log Collector so that we can check what sw and drivers are installed as well as what was logged in the event log. Link to comment Share on other sites More sharing options...
wiledi 0 Posted December 30, 2021 Author Share Posted December 30, 2021 Hello I added file from Eset Log Collector. Only way possible to make it is run this program with uinstalled Eset Internet Security ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted December 30, 2021 Administrators Share Posted December 30, 2021 Strange that an ESI log in the temp folder could not be found: [11:20:33.126] "C:\Users\eXXXr\Desktop\SysInspector.exe" /wantcloud /silent /gen="C:\Users\eXXXr\AppData\Local\Temp\elc7B1B.tmp.xml" [11:21:03.807] Adding file: C:\Users\eXXXr\AppData\Local\Temp\elc7B1B.tmp.xml -> Config/SysInspector.xml [11:21:03.807] WARNING: File was not found or could not be opened - skipped. Could you please check if it's created while collecting logs with ELC? Link to comment Share on other sites More sharing options...
wiledi 0 Posted December 31, 2021 Author Share Posted December 31, 2021 Hello, please tell me how to check this and i will do that Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted December 31, 2021 Administrators Share Posted December 31, 2021 Unfortunately there are no details about the crash in the system event log. There's only a record "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." You can generate a SysInspector log as per https://support.eset.com/en/kb762. Link to comment Share on other sites More sharing options...
wiledi 0 Posted December 31, 2021 Author Share Posted December 31, 2021 Hello, i made SysInspector log In attachement the file. SysInspector-TATA-KOMPUTER-211231-153718.zip Link to comment Share on other sites More sharing options...
wiledi 0 Posted January 6, 2022 Author Share Posted January 6, 2022 Hello, Can you help with this SysInspector files? Link to comment Share on other sites More sharing options...
wiledi 0 Posted January 29, 2022 Author Share Posted January 29, 2022 Hello today i tried to install a new version of Eset Internet Security. unfortunatlly after install and run the app the copmputer started to reset on it own. I cant't work properly. The only solution is to uinstall the eset internet security. Can you help me to solve this problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted January 29, 2022 Administrators Share Posted January 29, 2022 Unfortunately the system event log only reads the following without any details about the issue: The system has restarted without a clean shutdown first. Possible causes of the error: The system stopped responding or crashed, or there was an unexpected loss of power. If you received a BSOD, a memory dump should have been created in c:\windows\memory.dmp. Link to comment Share on other sites More sharing options...
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