Automatic computer restart when Eset Internet security installed

[wiledi 0]

Hello,

i have big problem with Eset Internet Security on desktop device.

When I install the program PC is automatically restarting. I cannot work properly. 

Every time i try to turn on PC it automatically restart when desktop is reached. After uinstalling the Eset Internet Security desktop is working well and not restarting.

I use Esset on other devices and i have problem only with one PC.

Can you help with this issue?

[Marcos 5,070]

Please start off by providing logs collected with ESET Log Collector so that we can check what sw and drivers are installed as well as what was logged in the event log.

[wiledi 0]

Hello

I added file from Eset Log Collector.

Only way possible to make it is run this program with uinstalled Eset Internet Security

ELC_logs.zip

[Marcos 5,070]

Strange that an ESI log in the temp folder could not be found:

[11:20:33.126] "C:\Users\eXXXr\Desktop\SysInspector.exe" /wantcloud /silent /gen="C:\Users\eXXXr\AppData\Local\Temp\elc7B1B.tmp.xml"
[11:21:03.807] Adding file: C:\Users\eXXXr\AppData\Local\Temp\elc7B1B.tmp.xml -> Config/SysInspector.xml
[11:21:03.807]   WARNING: File was not found or could not be opened - skipped.

Could you please check if it's created while collecting logs with ELC?

[wiledi 0]

Hello,

please tell me how to check this and i will do that

[Marcos 5,070]

Unfortunately there are no details about the crash in the system event log. There's only a record "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

You can generate a SysInspector log as per https://support.eset.com/en/kb762.

[wiledi 0]

Hello,

i made SysInspector log

In attachement the file.

SysInspector-TATA-KOMPUTER-211231-153718.zip

[wiledi 0]

Hello,

Can you help with this SysInspector files?

[wiledi 0]

Hello

today i tried to install a new version of Eset Internet Security.

unfortunatlly after install and run the app the copmputer started to reset on it own.

I cant't work properly. 

The only solution is to uinstall the eset internet security.

Can you help me to solve this problem.

[Marcos 5,070]

Unfortunately the system event log only reads the following without any details about the issue:
The system has restarted without a clean shutdown first. Possible causes of the error: The system stopped responding or crashed, or there was an unexpected loss of power.

If you received a BSOD, a memory dump should have been created in c:\windows\memory.dmp.