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Was offered an auto-renewal and accepted by mistake. What is it/how can I cancel if needed?


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Hello,

I've got an email asking me for auto-renewal of smart security. It was in German and pressed accept by mistake, but I do not understand. Have I been charged with something and if so from where? Was there some subscription in place? How can I find out what is happening and possibly cancel the subscription?

No shop was involved, this was an ESET email offer...

Edited by carmik
Modified title to better reflect question.
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  • carmik changed the title to Was offered an auto-renewal and accepted by mistake. What is it/how can I cancel if needed?
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I'd recommend contacting the seller to disable autorenewals if that's what you enabled. You should not be charged before your license is due for renewal.

Unfortunately we have no clue what was the offer that was displayed, the seller should know best. Autorenewals are typical in the US where users can log in to the e-shop and enable/disable autorenewals.

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