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Unable to create Business Account


Nono
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Go to solution Solved by emilota,

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Hi, I tried to access my licence management interface on https://ela.eset.com/ but it asks me to transfer it to a Business Account.

When trying to do so on https://eba.eset.com/Account/Register it fails silently on the last step, when clicking on "Register".

The Console says :

ERROR Error: Uncaught (in promise): TypeError: Cannot read properties of undefined (reading 'value')
TypeError: Cannot read properties of undefined (reading 'value')
    at e.<anonymous> (main-es2015.js?v=xxx:1)
    at Generator.next (<anonymous>)
    at vendor-es2015.js?v=xxx:1
    at new Z (polyfills-es2015.js?v=xxx:1)
    at r (vendor-es2015.js?v=xxx:1)
    at e.onSubmit (main-es2015.js?v=xxx:1)
    at main-es2015.js?v=xxx:1
    at Di (vendor-es2015.js?v=xxx:1)
    at s (vendor-es2015.js?v=xxx:1)
    at HTMLDivElement.<anonymous> (vendor-es2015.js?v=xxx:1)
    at T (polyfills-es2015.js?v=xxx:1)
    at new Z (polyfills-es2015.js?v=xxx:1)
    at r (vendor-es2015.js?v=xxx:1)
    at e.onSubmit (main-es2015.js?v=xxx:1)
    at main-es2015.js?v=xxx:1
    at Di (vendor-es2015.js?v=xxx:1)
    at s (vendor-es2015.js?v=xxx:1)
    at HTMLDivElement.<anonymous> (vendor-es2015.js?v=xxx:1)
    at u.invokeTask (polyfills-es2015.js?v=xxx:1)
    at Object.onInvokeTask (vendor-es2015.js?v=xxx:1)

 

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  • ESET Staff
  • Solution

Hello @Nono, this seems to be frontend issue maybe concerned with CAPTCHA plugin. Please, try new registration by reloading EBA registration page without cookies (Ctrl+F5) / other web browser. If the issue will persist, please reach out ESET Customer Care.

Edited by emilota
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Ok, so the captcha isn't visible on Chrome, but it is on Edge ... (what a shame).

I don't know who to blame but this looks definitely like a bug to me...

Note: I tried private navigation, without any cookies on Chrome, the captcha is simply never displayed.

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  • ESET Staff

We will test this internally and fix it certainly. I appreciate your input.
Could you please give us more details about your Chrome browsers setup? What version do you use? Do you use any ad-blockers, plugins, etc? Let me please know via message.

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