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For two months there were more bugs than for three years of use.


Frost89
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Hi.

We use EES about more than three years. But never faced with so many bugs as now.

1: This bug appeared two and a half months ago with the next update of modules. Now, after each signature update, a message is displayed in the main program window that "the program update is not executed, the authorization error". But it is not true and all modules are updated normally.

1.1 License still valid, we checked.

1.2 All modules up-to-date.

1.3 Yes we use proxy and NO we will not change its settings just because you have changed something on your side. Three years everything was fine.

 

2: This bug appeared only in version 9.0.2032.2. But you already know about it from other users.

 

 

3: The third and most annoying bug appeared along with the version 9.0.2032.2 and the update of some module in version 8.1.2037.2 a few days ago. It is as follows. We have changed Windows privacy add one registry tweak:

Registry Hive    HKEY_LOCAL_MACHINE
Registry Path    Software\Policies\Microsoft\MRT
Value Name       DontReportInfectionInformation
Value Type        REG_DWORD
Value                 1

This tweak disable Malicious Software Reporting tool diagnostic data (stop sending data to microsoft). But now after each reboot, EES removes value name "DontReportInfectionInformation". I apologize but you do not have the right to change OUR Windows privacy settings without OUR permission.

 

4: In version 9.0.2032.2, we noticed that you began to cache all DNS addresses in "C:\ProgramData\ESET\ESET Security\dnscache.dat". This Is Not OK. You violate our privacy and confidentiality. We did not allow such data collection permits.

 

Please fix all the existing problems or we will have to refuse to cooperate with you. We hope for your understanding.

   
   
   
   
   
   
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On 12/4/2021 at 1:18 PM, Frost89 said:

1: This bug appeared two and a half months ago with the next update of modules. Now, after each signature update, a message is displayed in the main program window that "the program update is not executed, the authorization error". But it is not true and all modules are updated normally.

To troubleshoot this issue, please carry on as follows:
- enable advanced logging under Help and support -> Technical support
- run update to reproduce the issue
- stop logging
- collect logs with ESET Log Collector and post the generated archive here (only ESET staff can see it)

On 12/4/2021 at 1:18 PM, Frost89 said:

2: This bug appeared only in version 9.0.2032.2. But you already know about it from other users.

The issue seems to be caused by an incorrect configuration of the Apache proxy on Linux so far. We've heard that with Apache proxy on Windows the issue doesn't occur. The issue is being investigated.

On 12/4/2021 at 1:18 PM, Frost89 said:

3: The third and most annoying bug appeared along with the version 9.0.2032.2 and the update of some module in version 8.1.2037.2 a few days ago. It is as follows. We have changed Windows privacy add one registry tweak:

Registry Hive    HKEY_LOCAL_MACHINE
Registry Path    Software\Policies\Microsoft\MRT
Value Name       DontReportInfectionInformation
Value Type        REG_DWORD
Value                 1

Resetting of this value was implemented years ago. Several AVs even detect such attempts as a threat by name.
However, we'll change that in business products and will stop resetting this value soon.

Generally no data is submitted if you have "Submission of statistics" disabled. Besides that you can separately control if suspicious files are submitted to ESET (ESET LiveGrid Feedback system). Enabling it improves detection, protection and cleaning capabilities of the product, however.

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