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Posted

Hi,

how can I enable EDTD in ECOS? I can see policy in "default policy", which I cant edit, but in new policy I cant see it.

ESET Cloud Office Security, Version 119.2image.thumb.png.a44189f53d41cfed2eebefb9ad82ecb5.png

 

image.thumb.png.b92a702187426256c111e400affc9d03.png

Thanks for help.

  • Former ESET Employees
Posted

We have a KB for enabling (https://support.eset.com/en/kb8175), but I admit that I don't think that will help here because it should display in your second screenshot when creating new policy, maybe double check the license? Can you open support ticket https://support.eset.com/en/kb3742 and also let us know what the issue is when resolved in case others have same issue (and I will update the KB with that info). 

Posted

Thanks for your reply. I have correct license.

image.thumb.png.10de9377f43377581bd5390022212be0.png

I also open support ticket. I let you know result.

  • Former ESET Employees
Posted (edited)

@Jan Jary what is your login email? Can you please send it to me in private message? We would like to get to the root of this problem. Thanks

Edited by jankopolienko
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