autobotranger 1 Posted August 16, 2014 Share Posted August 16, 2014 (edited) I just noticed a strange file showing up on my c:drive. The file is named "eset_0000000000008371_74c.mdmp" and is 0KB in size. Never have I noticed any of these appearing before. Anything out of the ordinary or safe to delete? Screenshot provided to futher show you what I mean. My PC's dashboard is in danish, but it should be easy enough to tell what is going on. Hopefully someone can tell me what it is. Thanks in advance Edited August 16, 2014 by autobotranger Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 16, 2014 Share Posted August 16, 2014 Hello, It appears to be a minidump file created by ESET from an application hang. I would say its safe to delete. It may be used when troubleshooting errors or crashes. The reason it is on the root of C: is beyond me. However you can specify dump locations in the Advanced setup > Tools > Diagnostics > Application memory dump. [ Switch dump type ] [ Switch Target directory ]. You only need these for troubleshooting. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted August 17, 2014 Administrators Share Posted August 17, 2014 That's weird that the dump was was created in the root of the c: drive and is 0 bytes in size. Check if there are more dumps created in C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics; in such case we'd need them for analysis. Link to comment Share on other sites More sharing options...
autobotranger 1 Posted August 17, 2014 Author Share Posted August 17, 2014 That's weird that the dump was was created in the root of the c: drive and is 0 bytes in size. Check if there are more dumps created in C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics; in such case we'd need them for analysis. There appears to be 6 more dump files in the Diagnostics folder. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted August 17, 2014 Administrators Share Posted August 17, 2014 There appears to be 6 more dump files in the Diagnostics folder. Please download and run ESET Log Collector as per the instructions here. Then compress the content of the Diagnostics folder, upload both archives to a safe location and PM me the download links. Link to comment Share on other sites More sharing options...
autobotranger 1 Posted August 17, 2014 Author Share Posted August 17, 2014 Do I have to include the dump file I found in the root of my c:drive as well or just the 6 files in the Diagnostics folder? Also do you have a recommendation for somewhere to safely upload the archives? Uploading files is not something I have ventured into much, except photos on Flickr. I wouldn't know what to pick and what to avoid in terms of websites. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted August 18, 2014 Administrators Share Posted August 18, 2014 1, If the file is zero bytes in size as you said then there's no need to upload it. 2, You can use Dropbox, Microsoft OneDrive, etc. We can also supply you with instructions how to upload the files to our ftp server. Link to comment Share on other sites More sharing options...
autobotranger 1 Posted August 22, 2014 Author Share Posted August 22, 2014 PM Sent. Sorry for the slow response. Link to comment Share on other sites More sharing options...
autobotranger 1 Posted September 3, 2014 Author Share Posted September 3, 2014 I sent you another private message a few days ago, Marcos. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted September 3, 2014 Administrators Share Posted September 3, 2014 Dumps are created in the root of the C: drive only if writing to C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics fails. Unfortunately, all your dumps were empty for an unknown reason so we can't tell more about the crashes. Do you have some records about application crashes in your system event log? Link to comment Share on other sites More sharing options...
autobotranger 1 Posted September 3, 2014 Author Share Posted September 3, 2014 There doesn't appear to be any records of application crashes. Everything seems to run fine and NOD32 haven't generated anymore dump files ever since my original post. I will bump the thread if it happens again. Thanks for all of the help Link to comment Share on other sites More sharing options...
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