Shampaine 0 Posted November 22, 2021 Share Posted November 22, 2021 An online app that I have been using for a year, similar to Vimeo, and called Frame.io, stopped working in early Nov. It stopped on both my desktop and laptop -both have NOD Antivirus. Yet it works on other computers that don't have the Antivirus. I have tried every possible fix (changed browsers, cleared cache, got technical support from frame.io etc) and can only think that the Antivirus is blocking the video player at Frame.io after a recent Antivirus update. How can I unblock a website app. Or make sure that the antivirus accepts it. When I try to play a video or download a video on my site, it just buffers and stops working. Any suggestions? thanks, Leslie https://app.frame.io/player Link to comment Share on other sites More sharing options...
Administrators Marcos 4,911 Posted November 22, 2021 Administrators Share Posted November 22, 2021 Does temporarily disabling protocol filtering in the advanced setup make a difference? Link to comment Share on other sites More sharing options...
Shampaine 0 Posted November 22, 2021 Author Share Posted November 22, 2021 Can you please let me know how to do that? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,911 Posted November 22, 2021 Administrators Share Posted November 22, 2021 Link to comment Share on other sites More sharing options...
Shampaine 0 Posted November 22, 2021 Author Share Posted November 22, 2021 Hi. I just disabled the protocol content filtering and it worked. YEAH!!! But I turned it back on. how do I exclude the location: https://app.frame.io/ so I can use it? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,911 Posted November 22, 2021 Administrators Share Posted November 22, 2021 We'll try to reproduce the issue on our side to find out if the application's communication complies with the standards. In the mean time you could probably work around the issue by switching the SSL scanner to interactive mode: When prompted about the appropriate certificate, select "Remember action for this certificate" and click Ignore: For other SSL communication you can leave "Ask every time" selected and click Scan. Finally switch the SSL scanner back to Automatic mode. Link to comment Share on other sites More sharing options...
Shampaine 0 Posted November 22, 2021 Author Share Posted November 22, 2021 I would appreciate it if you can look into why this particular online app is blocked. I use it everyday for my work, and it hard to use the Interactive mode. probably easier to turn on and off, when I use the app. is there not a way to always allow frame.io so it's not blocked? Thanks Link to comment Share on other sites More sharing options...
Shampaine 0 Posted December 6, 2021 Author Share Posted December 6, 2021 Hi. I was able to get this website to work on my desktop, by adjusting the settings, but now I cannot get access to the website on my laptop. I have recreated what I did on laptop but I am still not getting in. any suggestions? thanks Link to comment Share on other sites More sharing options...
itman 1,627 Posted December 6, 2021 Share Posted December 6, 2021 On 11/22/2021 at 12:31 PM, Shampaine said: But I turned it back on. how do I exclude the location: https://app.frame.io/ I have no issues accessing this web site using latest ver. of EIS in latest ver. of Firefox. Note that the site displays a logon on web page. Link to comment Share on other sites More sharing options...
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