Gwen 0 Posted November 17, 2021 Share Posted November 17, 2021 Hi, I recently bought the home package directly on the website and activated the license by connecting my account in the app. Today my license go cancel, is that a joke or ? Thanks in advance. G Link to comment Share on other sites More sharing options...
LesRMed 23 Posted November 17, 2021 Share Posted November 17, 2021 What's the web address for the site you purchased from? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted November 17, 2021 Administrators Share Posted November 17, 2021 The reason for cancellation was that the credit card payment was rejected. That said, you should not have been charged. If necessary, please contact ESET LLC: https://www.eset.com/us/about/contact/ Call: +1 (844) 824-3738 in San Diego, CA USA; press 1 for questions about ESET products or assistance with credit card payments. Available Monday-Friday, 6:00am - 5:00pm Pacific Time [GMT-8] Link to comment Share on other sites More sharing options...
Gwen 0 Posted November 20, 2021 Author Share Posted November 20, 2021 So, after buying another license with another credit card because I used my AMEX for the first one and thought that could be the issue my second license got cancelled again ! And to be clear this is not a money issue. This is so frustrating to get licenses cancelled with 0 explanations or emails after buying them through the official website !! (https://www.eset.com/us/) Could you please explain me the issue here ? Gwennael Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted November 20, 2021 Administrators Share Posted November 20, 2021 Please contact ESET LLC as suggested above. For some reason the credit card payments were rejected. Link to comment Share on other sites More sharing options...
itman 1,748 Posted November 20, 2021 Share Posted November 20, 2021 20 hours ago, Gwen said: So, after buying another license with another credit card because I used my AMEX for the first one and thought that could be the issue my second license got cancelled again ! And to be clear this is not a money issue. Below is a screen shot of Eset N.A. eStore purchase web site. Ensure that all information requested is correctly entered. Most important would be credit card data: 1. The name entered exactly matches the name embossed on the card you are using. 2, CCV which is usually a 3 digit number shown on the back of the card is correctly entered. I would also recommend that data entered in the billing address section match the billing address on file for the credit card being used. Link to comment Share on other sites More sharing options...
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