Unable to generate a PDF report.

[watanabe 0]

Hello, everyone.

Unable to generate a PDF report. but Downloading CSV works fine. Therefore, I would like to know the cause of the failure in PDF generation.

# Procedure

1. select any report in Reports
2. select PDF in GENERATE AND DOWNLOAD
3. The dialog "Failed to generate report: Internal server error" will appear.

There is the following log in /var/log/eset/RemoteAdministrator/Server/trace.log.

2021-11-16 04:50:35 Error: CReportPrinterModule [Thread 7f6e721b5700]: ReportPrinter: ReportPrinterTool exited with: No protocol specified<EOL>ReportPrinterTool: cannot connect to X server :2222 [code:1]
2021-11-16 04:50:35 Error: CReportsModule [Thread 7f6e729b6700]: std::exception
2021-11-16 04:50:36 Error: ConsoleApiModule [Thread 7f6e6c9aa700]: 309 Unexpected error while processing GetFileProgress request: ReportPrinter: ReportPrinterTool exited with: No protocol specified<EOL>ReportPrinterTool: cannot connect to X server :2222 [code:1]

# Version

• ESET PROTECT (Server), Version 8.1 (8.1.2209.0)
• ESET PROTECT (Web Console), Version 8.1 (8.1.221.0)
• CentOS (64-bit), Version 7.9.2009
• Update module    1077 (20200622)
• Translation support module    1893 (20211026)
• SysInspector module    1280 (20201022)
• SSL module    1062 (20210906)
• Push Notification Service module    1122.2 (20211104)
• Configuration module    1981.5 (20211103)

# Remarks

I tried [KB6794], but it didn't change the result.

[Marcos 5,070]

Please check if xvfb service is running by running the following in the terminal:

systemctl status eraserver-xvfb

If it's running, execute the server repair task by running /opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh.

Should the problem persist, please raise a support ticket.

[watanabe 0]

The xvfb service is running.

I did the following and it fixed the problem.

1. get server backup
2. run installer_backup.sh
3. eraserver service restart

Thank you for your swift response. You've been very helpful.