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Eset Cybersecurity Gui Does Not Open From Applications Folder


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Have a client who installed ECS and only issue is that the GUI will not open from the Applications folder. Program does show up in dock and will open when clicking and choosing "Open ESET Cyber Security..". Customer just wanting to know why not from Applications?  Already ran disk permissions fix and re-installed to no avail.

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Running the application from the applications folder does not open the GUI as it's made to run at start up (which begins all the processes [filtering, protection, etc.], makes the icon appear in the menu bar and run the splash screen). This is evident if you look into System Preferences > Users & Groups > (select any user) > 'Login Items'.

 

Think of it like a car key - it turns on the car for the engine to start, and once it's on, you don't try to turn the key again as it's already on.

 

The best practice and main method to access the GUI is to simply click on the ESET icon on the menu bar (top right of Mac) which should be always running from login, eliminating the need to open the Cyber Security GUI from the Applications folder.

 

Showing Cyber Security on the dock is an optional setting that is not enabled by default, and is rarely needed as the program already sits on the menu bar.

Edited by planet
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Running the application from the applications folder does not open the GUI as it's made to run at start up (which begins all the processes [filtering, protection, etc.], makes the icon appear in the menu bar and run the splash screen). This is evident if you look into System Preferences > Users & Groups > (select any user) > 'Login Items'.

 

Think of it like a car key - it turns on the car for the engine to start, and once it's on, you don't try to turn the key again as it's already on.

 

The best practice and main method to access the GUI is to simply click on the ESET icon on the menu bar (top right of Mac) which should be always running from login, eliminating the need to open the Cyber Security GUI from the Applications folder.

 

Showing Cyber Security on the dock is an optional setting that is not enabled by default, and is rarely needed as the program already sits on the menu bar.

Thanks for the great feedback. I get Menu bar and Dock mixed up sometimes. Sorry about the confusion.

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Thanks for the great feedback. I get Menu bar and Dock mixed up sometimes. Sorry about the confusion.

You're very welcome.  :)

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