Lucas IT Makers 0 Posted November 11, 2021 Share Posted November 11, 2021 Hi, May I know how do I collect diagnostic logs of Device Control and Web Control of every client PC from console ? is there any command to run from console ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted November 11, 2021 Administrators Share Posted November 11, 2021 First of all you should collect diagnostic logs only from one machine on which a particular issue exhibits that you want to troubleshoot with the assistance of customer care. You can enable / disable diagnostic logging via a Diagnostics task: Diagnostic logs will appear in client details -> Logs -> Diagnostic logs. The logs should be then collected with ESET Log Collector and provided to customer care for perusal. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted November 15, 2021 ESET Staff Share Posted November 15, 2021 In case you meant detection logs in diagnostic severity, it is currently not possible to enable it globally due to performance/network traffic impact it has on console itself. This is reason why such logs can be requested only manually for specific devices, and also only for limited time (24 hours If I recall correctly). Link to comment Share on other sites More sharing options...
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