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ESET Collect Diagnostic Logs of every PC from PROTECT Web Console V8

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  • Administrators

First of all you should collect diagnostic logs only from one machine on which a particular issue exhibits that you want to troubleshoot with the assistance of customer care.

You can enable / disable diagnostic logging via a Diagnostics task:


Diagnostic logs will appear in client details -> Logs -> Diagnostic logs. The logs should be then collected with ESET Log Collector and provided to customer care for perusal.

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  • ESET Staff

In case you meant detection logs in diagnostic severity, it is currently not possible to enable it globally due to performance/network traffic impact it has on console itself. This is reason why such logs can be requested only manually for specific devices, and also only for limited time (24 hours If I recall correctly).

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